Forum Discussion

Graeme T.1's avatar
Graeme T.1
Collaborator | Level 9
3 years ago

v172.4.7555 stuck syncing (MacOS)

Hi,   Using the latest version of the app (v172.4.7555) on MacOS (Ventura), the icon is continually showing syncing when waking up from sleep. Stopping and restarting the App makes no difference ...
desktop
Mac
sync
Graeme T.1's avatar
Graeme T.1
Collaborator | Level 9
3 years ago

Hovering over the icon just gives the hover text "Syncing...", with nothing happening.

 

Clicking to make it available offline brings up an empty circle (as per the usual sync progress), but nothing downloads.

 

When I said that a restart fixes it, it's not a quit and restart Dropbox that I do, it's a restart of the Mac, which seems to clear some sort of cache (I'm not sure), and it syncs immediately.

 

 

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Graeme T.1, could you try clearing the cache folder on your machine to see if this helps?

  • Graeme T.1's avatar
    Graeme T.1
    Collaborator | Level 9
    3 years ago

    Hi Jay , it's the new version of the app which doesn't have a .dropbox.cache folder to clear as it uses the new File Provider API in MacOS.

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Thanks for the info, in order to look into this matter in more detail, I'd recommend contacting the support team directly as they should be able to assist further.

      • Graeme T.1's avatar
        Graeme T.1
        Collaborator | Level 9
        3 years ago

        Well, I can tell you it's still an issue with v183.4.7058. Now to contact support (AGAIN!)

         

         

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