Forum Discussion

Graeme T.1's avatar
Graeme T.1
Collaborator | Level 9
3 years ago

v172.4.7555 stuck syncing (MacOS)

Hi,   Using the latest version of the app (v172.4.7555) on MacOS (Ventura), the icon is continually showing syncing when waking up from sleep. Stopping and restarting the App makes no difference ...
desktop
Mac
sync
Graeme T.1's avatar
Graeme T.1
Collaborator | Level 9
3 years ago

Hi,

 

The ticket ID is 22133368, which was unresolved as a problem, though the ticket was closed for inactivity, and there was a chat which I opened (ID 22211216), which didn't resolve the issue either.

 

 

 

 

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Graeme T.1, I had a look into our system and I can see both of these tickets have been closed due to inactivity. 

 

Do you mind if I log a new one for you, and forward it to our advanced team? They can continue where you previously left off, this way.

  • Graeme T.1's avatar
    Graeme T.1
    Collaborator | Level 9
    3 years ago

    Nancy Feel free to do so, as long as it is made clear that it is the latest version (v183.4.7058) of the client that continues to have the issue.

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi Graeme T.1, I just sent you an email, I'll see you there! 

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