Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Charlot_2's avatar
Charlot_2
Explorer | Level 3
3 years ago

Ventura - Uploads via Safari stalled

I access my Dropbox files via Safari (Mac), not via the Desktop App.  When I was running Mojave I could upload 40 GB .zip files with no problem.  Since updating from Mojave to Ventura the upload of e...
Error Messages
sync
upload
Web
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Charlot_2, it is possible that certain ISPs can throttle connections to certain sites (or in general to any site), 

 

Are you connected via ethernet cable or via WiFi to your router?

Charlot_2's avatar
Charlot_2
Explorer | Level 3
3 years ago

I'm connected via cable from my iMac to the router.  

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for the additional info, Charlot_2.

     

    Since the issue improved after resetting the router, I'd suggest reaching out to your ISP as well, to see if this is something they're doing on their end.

     

    Let us know what you find.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!