Forum Discussion

brtmix's avatar
brtmix
Explorer | Level 4
3 years ago

Very Slow Upload Speeds even after of the trouble shooting on the forum.

Hi,   I've been working directly in my dropbox folder for a while now.  Everything was fine until a couple months ago and not uploads are crawling. With speedtest.net my speed is always just ...
desktop
sync
upload
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi brtmix & invalidation, I'd be more than happy to help! 

 

The first thing we need to clarify in regards to the speed of your app when you use it to upload content, is if you're using the stable version instead of the beta one.

 

I would like for you to locate your Dropbox icon on the menu or task bar, next to your WiFi and hover your mouse. That should give you a number. Can you pass it on to me? 

 

Also, do you know approximately how many files you have in your Dropbox account? Would you be close to our soft limit of 300K files?

 

Let me know more, and we'll take it from there! 

  • brtmix's avatar
    brtmix
    Explorer | Level 4
    3 years ago

    Hi. The version of the app I have is 168.4.4802.

     

    It might be possible that I've reached 300k with all of the tiny files that Pro Tools makes.

     

    Is there a way to find out for sure how many files I have uploaded?

     

    I'll pull down everything that can be archived and see if that does anything.

     

    Thanks.

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi brtmix & invalidation, so you're on the stable version of the app, which is good.

       

      As for the files, you can right click on your Dropbox folder, and check there for an approximate number of files. 

       

      Is there a possibility that a proxy, VPN, firewall, security software, or even ISP/router issues that could be restricting traffic to the following Dropbox domains?

       

      Can you check if this is related to your internet connection or device by trying another device on the same WiFi network, or by using your device on a different network entirely?

      • invalidation's avatar
        invalidation
        Explorer | Level 4
        3 years ago

        I've already checked over my networking equipment and router; no limiting is in place.  I have also tried on multiple computers, on multiple networks.

         

        It seems this is a fairly common issue given the number of people with similar issues throughout the forums.

  • invalidation's avatar
    invalidation
    Explorer | Level 4
    3 years ago

    I'm on v 168.4.4802, just at 10,299 files.

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