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Very Slow Upload Speeds even after of the trouble shooting on the forum.
Hi,
I've been working directly in my dropbox folder for a while now.
Everything was fine until a couple months ago and not uploads are crawling.
With speedtest.net my speed is always just ...
Megan On a wild hunch, I just decided to try to tunnel my full traffic through a VPN service, and the transfer has improved to 16MB/s.
It appears my ISP (AT&T Fiber) is throttling traffic from you services or application...
Megan I just tried a VPN and my speed in the DB App did not improve at all.
My ISP is spectrum in case that's useful.
I'm not even sure if it is the ISP in my case; I'm still seeing throttling when not connected to VPN through a different ISP. It seems to be some issue with the dropbox application. Using other methods to upload files works perfectly fine. The dropbox application just seems to throttle whenever I'm not connected through a VPN (?????)
- Megan
Dropbox Community Moderator
Hi guys, thanks for checking!
I apologize for my lengthy response, I just want to make sure I've covered everything.
The Dropbox servers do not set caps on the upload or download speeds from the Desktop client, but file sync is a complicated process that includes more than just the transfer of the data.
Please keep in mind each file is divided and compressed into hashed components, transferred via secure data transfer, and then encrypted and stored on our servers. During an upload, the transfer speeds are also dependent upon how quickly your computer can process and compress the components of the files to make them available for upload.
The Dropbox client will also batch upload smaller files into batches of 800 files. If you have 800 * 1 kB files the effective batch that's sent to Dropbox will be 800 kB in size.
Please keep in mind that the actual sync speed you see may not match these speeds directly as we are including the hash, compression, and encryption process in our aggregate kB/s speed.
Also, all of the Dropbox servers are located in the US. Your connection speed to Dropbox depends on the routing you get between your ISP and our servers, and may be slower than your ISP's rated speeds.
Sometimes resetting or retrying your connection gets you a different route and better speeds, but that is outside of our control. Some ISPs also throttle sustained connections so if you see an initial high connection speed followed by lower speeds, that could be the reason.
Please keep in mind each file is divided and compressed into hashed components, transferred via secure data transfer, and then encrypted and stored on our servers. During an upload, the transfer speeds are also dependent upon how quickly your computer can process and compress the components of the files to make them available for upload.
- Megan,
The best I can theorize here is a bad route somewhere.
I (and an associate) are having the same issues from two ISP; which eliminates the ISP issue.
The issue does not occur when not using the desktop app.
I’m running a 20 CPU core unit with 64GB of ram, so I doubt it’s an issue of local resources.
It seems to only be an issue when both using the desktop app and not tunneling; telling me the desktop app is possibly using services that other uploading methods don’t use, and those services are either faulty or have a bad route.
I have my work-around for now, but its neither useful nor acceptable in the long-term to require a second service to make a function work properly.MeganI have a fully loaded m1 mac. So it's not that. And based on all of the other forum articles I've read it sounds like it's on Drobox's end.
This was never a problem. I've been uploading and delivering massive files with you guys for years with quick upload times.
What can we do to resolve this?
invalidation It sounds like you're a bit more network savvy than me. Which VPN are you using as the workaround? I tried Proton and it didn't work at all.
Thanks!
