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Webster1's avatar
Webster1
New member | Level 2
2 years ago

Video File Conversion ends up with a total loss of audio.

Using the Save As feature, I have a total loss of audio when converting from MOV to a MP4 720P or MP4 360P file (the video conversion looks fine).  Any ideas on how to remedy this?  The reason for compression is that it's a large file (489MB).  I need to reduce to at least a <60MB.

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  • Spacehedgehog's avatar
    Spacehedgehog
    New member | Level 1
    10 months ago

    FYI it doesn't work with 50mb videos either. Just tried it, Windows 11, Chrome browser (all latest versions). Converts video but strips out the audio track.

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