Forum Discussion

mwmaddox's avatar
mwmaddox
Explorer | Level 4
3 years ago

Video is partially uploaded, and then it stops. Why?

Often when my video is partially uploaded it stops due to poor internet speed, and though the upload might have already been 50% or more compete, which took several hours, when it stops, it starts fr...
sync
upload
Mark's avatar
Mark
Icon for Super User II rankSuper User II
3 years ago

I assume you are using the web to upload? If so it has to restart as it doesn't 'know' the file. 

 

Use the desktop software instead and it will upload from the last 4mb block it uploaded 🙂

  • mwmaddox's avatar
    mwmaddox
    Explorer | Level 4
    3 years ago

    Thank you for the response, but I don''t know what you mean when you say, "Use the desktop software instead..."   Does Dropbox have a "desktop software" program that I can use?

    • Rich's avatar
      Rich
      Icon for Super User II rankSuper User II
      3 years ago
      mwmaddox wrote:

      Does Dropbox have a "desktop software" program that I can use?

      Yes. If you install the Dropbox application it will create a Dropbox folder on your computer and will sync all of your files between your computer and your account online.

      • Prima2339's avatar
        Prima2339
        Helpful | Level 6
        2 years ago

        Installing the desktop software WON'T HELP YOU!

        I already have both the Dropbox app on my phone, AND the Dropbox software installed on my laptop.

        I came across your post because I am looking for a solution to the exact same problem with Dropbox.

        After recording a video using my phone (important evidence I need!) the large video file (700mb) won't upload to view or play it on my phone.

        Not sure why the other replies suggested you get the Desktop software because it DOES NOTHING to fix THIS issue!!

        The only thing the desktop software on my PC does is, SYNC the files to my desktop that were ALREADY UPLOADED on my phone!

        That's it!  It just syncs them (your PC & your phone) so you have your pictures/videos available in two locations.

         

        The problem is Dropbox not uploading a video just recorded using my phone....

        therefore it will NOT BE ON YOUR DESKTOP SOFTWARE!!!

         

        Dropbox does not sync anything to desktop until it is UPLOADED!

        My Dropbox desktop application has NO file of the video I just recorded because it has to first upload onto your Dropbox phone app.

         

        Very frustrating when people offer bad suggestions or bad advice!

        Also checked my upload speed...10.56, so the issue is DEFINITELY WITH DROPBOX!!

        Also appears that none of these 'super users' offered an effective solution for this issue since it was first posted back in September.

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