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Kat6's avatar
Kat6
Helpful | Level 6
5 years ago
Solved

Video .mov Files transfer as Jpegs

I just transferred 18 videos in the .mov format using my Mac desktop (up to date, running Catalina).  They each took 5 minutes or so to transfer, as would be expected. However, when they transferred,...
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  • Kat6's avatar
    Kat6
    5 years ago

    Haha, leave it long enough, and we'll answer our own questions.  Yes.  My photos all transferred as jpegs, but today I learned that jpegs can be different sizes, so my iPad photos will go up to Dropbox in their original size from my iPad and will be downloadable by my Mac in their original size.

Kat6's avatar
Kat6
Helpful | Level 6
5 years ago

Haha, leave it long enough, and we'll answer our own questions.  Yes.  My photos all transferred as jpegs, but today I learned that jpegs can be different sizes, so my iPad photos will go up to Dropbox in their original size from my iPad and will be downloadable by my Mac in their original size.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago
Thanks for the update, Kat6, if you need any further assistance, please let me know.

Enjoy your week ahead!
  • bigbrad54's avatar
    bigbrad54
    Explorer | Level 3
    4 years ago

    I just tried uploading a video file (.mov) from my iPhone 13 using the Dropbox app and it also transferred as a jpeg.  How do you fix that?

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago

      Hey bigbrad54, sorry to hear about this.

       

      Could you please let us know the exact steps you take to do this and if this happens with other files as well or only with this specific one? 

      • bigbrad54's avatar
        bigbrad54
        Explorer | Level 3
        4 years ago
        I initially had my settings to only allow selected photos to be uploaded and I tried to upload one video and nothing happened. Then I changed my settings to All Photos and went back to the app. I don’t remember if I had to select anything to start the upload but it began uploading my camera library and converted the .mov files to .jpeg. The initially upload ignored my most recent files from yesterday and today which were all .mov files. I was just able to upload the recent files by selecting them and they uploaded correctly but all of my other .mov files are .jpegs now.

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