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Kat6's avatar
Kat6
Helpful | Level 6
5 years ago
Solved

Video .mov Files transfer as Jpegs

I just transferred 18 videos in the .mov format using my Mac desktop (up to date, running Catalina).  They each took 5 minutes or so to transfer, as would be expected. However, when they transferred,...
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  • Kat6's avatar
    Kat6
    5 years ago

    Haha, leave it long enough, and we'll answer our own questions.  Yes.  My photos all transferred as jpegs, but today I learned that jpegs can be different sizes, so my iPad photos will go up to Dropbox in their original size from my iPad and will be downloadable by my Mac in their original size.

GRC's avatar
GRC
New member | Level 2
3 years ago

I'm having the same issue.  I'm trying to upload videos of my recently deceased father for my family members and Dropbox keeps converting them to jpegs.  It is completely not helpful for Dropbox employees to just tell people that isn't happening.  This thread is just people saying they are having this issue and Dropbox people insisting its not possible.  How do you think that is helpful?  I have videos taken from my iPhone in Apple Photos on my computer.  When I drag the videos to Dropbox, it converts the .mov files to .jpeg, static images.  It's maddening at a time I really don't need to be annoyed as I prepare for my father's funeral.  You telling me that isn't a thing, is not helpful.

Alarmed-user's avatar
Alarmed-user
New member | Level 2
3 years ago

i am having the exact same issue! All my children and family videos have turned into jpg images! and I mean - in dropbox cloud, not just on my local drive.  This is devastating. Has anyone been given a solution to this??

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Alarmed-user, sorry to hear about this.


    Could you clarify how exactly you uploaded these files to your Dropbox account in the first place?

     

    Do you see any events mentioning them in your events page?

     

    Any additional information is more than welcome!

    • worshipgirl's avatar
      worshipgirl
      New member | Level 2
      3 years ago

      My company is having the same problem.  So far, our only solution is to go in and rename every file with the .mov extension.  Why is it forcing the .jpg extension on my videos?  I'm using my iphone and uploading directly to DB from my IOS device.  Movies are recorded on the iphone using the DJI software.  We had no problems with uploads until this last month.  Please advise.  Thanks.

       

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi worshipgirl, could you clarify how you added the mov files to your account originally?

         

        Does this happen during the upload, or is the extension changed after some time on your account?

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