Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Kat6's avatar
Kat6
Helpful | Level 6
5 years ago
Solved

Video .mov Files transfer as Jpegs

I just transferred 18 videos in the .mov format using my Mac desktop (up to date, running Catalina).  They each took 5 minutes or so to transfer, as would be expected. However, when they transferred,...
Camera uploads
sync
  • Kat6's avatar
    Kat6
    5 years ago

    Haha, leave it long enough, and we'll answer our own questions.  Yes.  My photos all transferred as jpegs, but today I learned that jpegs can be different sizes, so my iPad photos will go up to Dropbox in their original size from my iPad and will be downloadable by my Mac in their original size.

Alarmed-user's avatar
Alarmed-user
New member | Level 2
3 years ago

i am having the exact same issue! All my children and family videos have turned into jpg images! and I mean - in dropbox cloud, not just on my local drive.  This is devastating. Has anyone been given a solution to this??

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Alarmed-user, sorry to hear about this.


Could you clarify how exactly you uploaded these files to your Dropbox account in the first place?

 

Do you see any events mentioning them in your events page?

 

Any additional information is more than welcome!

  • worshipgirl's avatar
    worshipgirl
    New member | Level 2
    3 years ago

    My company is having the same problem.  So far, our only solution is to go in and rename every file with the .mov extension.  Why is it forcing the .jpg extension on my videos?  I'm using my iphone and uploading directly to DB from my IOS device.  Movies are recorded on the iphone using the DJI software.  We had no problems with uploads until this last month.  Please advise.  Thanks.

     

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi worshipgirl, could you clarify how you added the mov files to your account originally?

       

      Does this happen during the upload, or is the extension changed after some time on your account?

      • worshipgirl's avatar
        worshipgirl
        New member | Level 2
        2 years ago

        I uploaded them directly from my phone to the dropbox app, also on my phone.  So far the only solution is to go in and rename the files back to MOV.  Super maddening when we have a whole house full of video to upload and rename!

         

        They're in HEVC format at 1080p 60fps.  I don't know what other info you need.  I record them on my phone, and when I transfer them, they show up as unreadable "image" files rather than movie files.

         

        Please help.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!