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Forum Discussion
nuttygamer
2 years agoExplorer | Level 3
Videos are getting automatically uploaded as .mov and not HEVC on my iPhone app.
I have already followed this guide
https://help.dropbox.com/create-upload/ios-formats
however, after it is uploaded to Dropbox, it shows up as .mov file
facts of the current situation
...
zacw
Dropbox Engineer
2 years ago.mov is a container format, which means it can contain one of many different encodings, like H.264 or H.265 (HEVC). You can identify the contents of the file's encoded stream using a tool like QuickTime Player to get info on it. For example, here's one that Camera Uploads processed for me:
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