Forum Discussion

Alain Church's avatar
Alain Church
Collaborator | Level 8
2 months ago

W11 Dropbox sees My Nikons & USB once connected. Not Neo storage that's perfectly usable in Explorer

Application Affected
(Dropbox not uploading video)
Device
(Laptop_PC )
Operating System/Browser (if using the web)
(Windows 11.)
Dropbox App Version (if using the app)
(Last version) >> full Customer 2Tb

Question or Issue

Explorer sees all removable storage, also the Neo as G: once connected

Dropbox ignores only the NEO and its storage under G:

( no reason given )


What should I do to sync Neo's video with the other image media?

Auto-play is set to ask and sync via Dropbox

desktop
sync

13 Replies

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  • Alain Church's avatar
    Alain Church
    Collaborator | Level 8
    2 months ago

    Sorry for not explaining that correctly. I've !Never! been interested in Dropbox Backup. BKPs are managed outside Dropbox.

    I want to sync into the Camera Upload folder any Photo or Video on any supports that happens to be connected to Laptop_PC.


    So far, Dropbox on Laptpop_PC has never missed syncing any memory/storage that has been connected.

    How can I force Dropbox to do that on Neo storage?

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    Hi Alain Church​, thanks for messaging the Community!

    Are you referring to having the external storage detected for the camera upload feature in the Dropbox desktop application, or do you want to use the Dropbox Backup feature?

    Any other info or screenshots would be helpful!

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