W11 Dropbox sees My Nikons & USB once connected. Not Neo storage that's perfectly usable in Explorer

Hi Alain Church​, thanks for messaging the Community!

Are you referring to having the external storage detected for the camera upload feature in the Dropbox desktop application, or do you want to use the Dropbox Backup feature?

Any other info or screenshots would be helpful!

Sorry for not explaining that correctly. I've !Never! been interested in Dropbox Backup. BKPs are managed outside Dropbox.

I want to sync into the Camera Upload folder any Photo or Video on any supports that happens to be connected to Laptop_PC.


So far, Dropbox on Laptpop_PC has never missed syncing any memory/storage that has been connected.

How can I force Dropbox to do that on Neo storage?

Test actions already taken:
1) connect -reconnect Neo three times
2) Reboot Laptop_PC
3) Quit and restart Dropbox

Next to be done:

a) Check if a W11 update is eventually pausing
[should not be ... having rebooted]

b) Check Dropbox update eventually available
[and not automatically downloaded and applied]

Could you try disconnecting the USB and then disable the camera upload feature in the desktop app, re-enable it using these steps, and try connecting your USB again?

About "These Steps" Link > already done

Sorry, my bad:
I did not mention that before   #1, #2, #3 tests,
I checked both Auto-play AND Dropbox Sync settings.

Results: all settings are correct as expected.

No mention of NEO as a device, and that's OK...
....but even if all the settings are correct,
 it doesn't seem to recognize ONLY Neo as a USB content space:

It never asked me.. "Do you want to Sync?"  nor I see it as a "specific device" as all USB ...like SSD Keys... that are not mentioned anywhere but synced asap as they are plugged in.

(That's the reason I wrote this post. )

Update:
a) I opened G:
b) Right-clicked on DISM folder
>>Found Dropbox ICON >> WOW coudnt see that before
c) Choose "transfer Folder"
d) Choose TO "Camera Upload" under Dropbox folder

So it's a temporary way to get my video in the Cloud
and access them from the other _PC so I can Edit them

Received an Email confirming the transfer!

Thanks for the detailed updates, Alain Church.

The Dropbox transfer option is a way of sharing files with other Dropbox or non-Dropbox users and while I'm glad to see you've found a workaround for the time being, it's definitely not a fix, so let's see what we can find.

Can you tell us which exact version of the Dropbox app you're using?

Also, have you tried to uninstall the Dropbox app, restart the computer and then reinstall it, to see if that helps?

Update:
Discovered Dropbox doesn't Auto-update
>Previous version 236.4, actual updated 237.4
[direct update - not MS-Store]

Well suggested ... No... I had not yet done a Clean-Reinstall.

Note: **it seems a W11 issue**
I changed all the AutoPlay options from "Dropbox" to "Ask"

Explorer asks me for all the other supports, but nothing for Neo !!!!

AAaargh ... how to look for that???

I'll do a search, and then I'll keep you updated!

Found this> https://www.businessinsider.com/reference/autoplay-not-working-in-windows-11

Now I'll try all these suggestions and keep posted .

Take your time Alain Church - just let us know of any updates!