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Forum Discussion

elbarto's avatar
elbarto
New member | Level 2
2 years ago

'We’ve suspended your sharing activity' error

Can’t share file I am receiving this message when trying to share a folder with someone I know.  This message - "We’ve suspended your sharing activity because of a violation of Dropbox’s Terms of Service and Acceptable Use Policy, and Terms of Service or Services Agreement" and it continues to come up and I don't know why.  Ive received no emails on any violations and I have not been sharing or sending anything out in some time.  Have no idea why and cannot find any helpful answers.  
 
  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff

    Hey elbarto, thanks for reaching out to the Dropbox Community.

     

    Can we send you an email, to investigate this further?

     

    Let me know.

    • wthiwwdb's avatar
      wthiwwdb
      Explorer | Level 3

      Last week I remembered why I haven't been using Dropbox.

      This is still happening on my account:

      I wait to upload a file;

      try to share it;

      get the "we've suspended your sharing activity" on every single file I upload.

       

      Why is this happening? I have never received an email about any violation.

       

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff

    Thanks for the info, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

    • RiTurner's avatar
      RiTurner
      New member | Level 2

      Hello @Jay I'm also having the same problem could you please "reach out to " me via my email and tell me why I can't share? Thank you

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff

        Hey RiTurner - sorry to jump in here, but I just followed up via email so that we can have a further look internally.

         

        Whenever you get the chance, please have a look at your inbox and we'll take it from there.

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