Forum Discussion

elbarto's avatar
elbarto
New member | Level 2
3 years ago

'We’ve suspended your sharing activity' error

Can’t share file I am receiving this message when trying to share a folder with someone I know.  This message - "We’ve suspended your sharing activity because of a violation of Dropbox’s Terms of Service and Acceptable Use Policy, and Terms of Service or Services Agreement" and it continues to come up and I don't know why.  Ive received no emails on any violations and I have not been sharing or sending anything out in some time.  Have no idea why and cannot find any helpful answers.  
 

9 Replies

Replies have been turned off for this discussion
  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey elbarto, thanks for reaching out to the Dropbox Community.

     

    Can we send you an email, to investigate this further?

     

    Let me know.

  • wthiwwdb's avatar
    wthiwwdb
    Explorer | Level 3
    3 years ago

    Last week I remembered why I haven't been using Dropbox.

    This is still happening on my account:

    I wait to upload a file;

    try to share it;

    get the "we've suspended your sharing activity" on every single file I upload.

     

    Why is this happening? I have never received an email about any violation.

     

  • wthiwwdb's avatar
    wthiwwdb
    Explorer | Level 3
    3 years ago

    No, Jay. Thanks for your reply.

    Files are original, usually audio recordings.

    All will upload to my account without issue.

    When others upload, they can also share. 

    But I can't. 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for the info, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks, wthiwwdb, I just emailed you and I'll see you there.

  • RiTurner's avatar
    RiTurner
    New member | Level 2
    2 years ago

    Hello @Jay I'm also having the same problem could you please "reach out to " me via my email and tell me why I can't share? Thank you

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey RiTurner - sorry to jump in here, but I just followed up via email so that we can have a further look internally.

     

    Whenever you get the chance, please have a look at your inbox and we'll take it from there.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!