Need to see if your shared folder is taking up space on your dropbox đŸ‘šâ€đŸ’»? Find out how to check here.

Forum Discussion

TheBackerUpper's avatar
TheBackerUpper
New member | Level 2
2 years ago

Web browsers keeps getting stuck when uploading files

I am extremely frustrated with my attempts to use dropbox today and in the past. Today I was a deadline and wanted to ensure all my systems were backed up so I can work on recovering productivity, bu...
Error Messages
sync
upload
Web
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi TheBackerUpper, and thanks for posting here.

 

Can you clarify what’s the total size of files you’re trying to upload at once via the Dropbox website?

 

If you haven’t tried this already, I’d like you to open an incognito window on your Firefox browser as well, and test this there. Does the same thing keep happening?

 

Keep me posted for any updates.

  • rifai's avatar
    rifai
    New member | Level 2
    2 years ago

    I've also been experiencing upload hangs quite frequently in Firefox for a long time now, even with files as small as 400MB. It's frustrating that this issue hasn't been resolved yet. Is there any progress on a fix for Firefox users?

  • TheBackerUppr's avatar
    TheBackerUppr
    New member | Level 2
    2 years ago
    Seems to not matter if my files are many, not many, large or small, at a certain point it just hangs up during upload. I then try to refresh and my upload list disappears so I have to check what’s been uploaded and attempt to upload what is missing. It’s resulted in some of my files being corrupted as it was cut off before it finished etc. very inconvenient, I’m sad to say I’m pretty disappointed so far

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!