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Forum Discussion
What does the limit on shared folders mean?
Since Dropbox discontinued free Team Accounts, our account was converted to a Basic account. Apparently this change introduced limits on the number of shared folders we can have. All of our folde...
IMCZug wrote:... It says, “Within a single folder, you can create up to 10 shared subfolders.” ...
Hi IMCZug,
Yes, that's right.
IMCZug wrote:... There is no mention of sub-folders in this statement. Furthermore, there is no reference to the definition of a “shared folder”. ...
Yes, could be more descriptive, but "shared" folder is the one that has been explicitly shared and listed as a such in your shared folders list. Every other folder doesn't count as a shared (in spite can get shared as part of other shared folder)! 😉
Hope this clarifies matter.
Здравко wrote:
Yes, could be more descriptive, but "shared" folder is the one that has been explicitly shared and listed as a such in your shared folders list. Every other folder doesn't count as a shared (in spite can get shared as part of other shared folder)! 😉Hope this clarifies matter.
Not at all! In fact, it makes the error message all the more incomprehensible. Our “shared folder list” lists *only one* shared folder: our top-level folder. How then, can a limit on the number of shared folders have been exceeded, much less “by 4”?
Meanwhile I have deleted (sub-)sub-folders so that no folder has more than (or even as many as) 10 sub-folders. However, this has not made a difference in the behaviour.
Ok IMCZug, follows one little strange part. Let's find out all your shared folders. Open this page. Click on "Get Token" button. Finally click "Submit Call" button. How many entries are in the result? 🤔 If there isn't something private inside, can you post the resulted text (inside the field labeled "Response")?
IMCZug wrote:... Our “shared folder list” lists *only one* shared folder: our top-level folder. ...
In such a case there should be just one entry. 🤫
Let's see.
Thanks for responding. The "Response" field contents were quite long, but I didn't find a way to attach them here as a file, so I tried to embed them in a spoiler below. I couldn't tell whether the URLs in the text were sensitive or no, so I censored them to be on the safe side.
Spoiler{
"entries": [
{
"access_type": {
".tag": "editor"
},
"is_inside_team_folder": false,
"is_team_folder": false,
"name": "2020-12",
"policy": {
"acl_update_policy": {
".tag": "editors"
},
"shared_link_policy": {
".tag": "anyone"
},
"viewer_info_policy": {
".tag": "enabled"
}
},
"preview_url": "https://www.dropbox.com/scl/fo/.../h?dl=0",
"shared_folder_id": "8744282768",
"time_invited": "2022-08-05T12:15:36Z",
"access_inheritance": {
".tag": "inherit"
}
},
{
"access_type": {
".tag": "editor"
},
"is_inside_team_folder": false,
"is_team_folder": false,
"name": "2019-12",
"policy": {
"acl_update_policy": {
".tag": "editors"
},
"shared_link_policy": {
".tag": "anyone"
},
"viewer_info_policy": {
".tag": "enabled"
}
},
"preview_url": "https://www.dropbox.com/scl/fo/.../h?dl=0",
"shared_folder_id": "6714309536",
"time_invited": "2022-08-05T12:15:36Z",
"access_inheritance": {
".tag": "inherit"
}
},
{
"access_type": {
".tag": "editor"
},
"is_inside_team_folder": false,
"is_team_folder": false,
"name": "2019-08",
"policy": {
"acl_update_policy": {
".tag": "editors"
},
"shared_link_policy": {
".tag": "anyone"
},
"viewer_info_policy": {
".tag": "enabled"
}
},
"preview_url": "https://www.dropbox.com/scl/fo/.../h?dl=0",
"shared_folder_id": "6012413712",
"time_invited": "2022-08-05T12:15:35Z",
"access_inheritance": {
".tag": "inherit"
}
},
{
"access_type": {
".tag": "editor"
},
"is_inside_team_folder": false,
"is_team_folder": false,
"path_lower": "/imcz team folder/events/2020-08-23 bbq",
"name": "2020-08-23 BBQ",
"policy": {
"acl_update_policy": {
".tag": "editors"
},
"shared_link_policy": {
".tag": "anyone"
},
"viewer_info_policy": {
".tag": "enabled"
}
},
"preview_url": "https://www.dropbox.com/scl/fo/.../h?dl=0",
"shared_folder_id": "8008777792",
"time_invited": "2022-08-05T12:15:29Z",
"access_inheritance": {
".tag": "inherit"
}
},
{
"access_type": {
".tag": "editor"
},
"is_inside_team_folder": false,
"is_team_folder": false,
"path_lower": "/imcz team folder/events/2020-01-25 burns night",
"name": "2020-01-25 Burns Night",
"policy": {
"acl_update_policy": {
".tag": "editors"
},
"shared_link_policy": {
".tag": "anyone"
},
"viewer_info_policy": {
".tag": "enabled"
}
},
"preview_url": "https://www.dropbox.com/scl/fo/.../h?dl=0",
"shared_folder_id": "6877718960",
"time_invited": "2022-08-05T12:15:28Z",
"access_inheritance": {
".tag": "inherit"
}
},
{
"access_type": {
".tag": "editor"
},
"is_inside_team_folder": false,
"is_team_folder": false,
"name": "2019-02-07 AGM",
"policy": {
"acl_update_policy": {
".tag": "editors"
},
"shared_link_policy": {
".tag": "anyone"
},
"viewer_info_policy": {
".tag": "enabled"
}
},
"preview_url": "https://www.dropbox.com/scl/fo/.../h?dl=0",
"shared_folder_id": "4839369360",
"time_invited": "2022-08-05T12:15:27Z",
"access_inheritance": {
".tag": "inherit"
}
},
{
"access_type": {
".tag": "editor"
},
"is_inside_team_folder": false,
"is_team_folder": false,
"name": "2019-01-26 Burns Night",
"policy": {
"acl_update_policy": {
".tag": "editors"
},
"shared_link_policy": {
".tag": "anyone"
},
"viewer_info_policy": {
".tag": "enabled"
}
},
"preview_url": "https://www.dropbox.com/scl/fo/.../h?dl=0",
"shared_folder_id": "4657492992",
"time_invited": "2022-08-05T12:15:26Z",
"access_inheritance": {
".tag": "inherit"
}
},
{
"access_type": {
".tag": "editor"
},
"is_inside_team_folder": false,
"is_team_folder": false,
"path_lower": "/imcz team folder/events/2022-01-29 burns night",
"name": "2022-01-29 Burns Night",
"policy": {
"acl_update_policy": {
".tag": "editors"
},
"shared_link_policy": {
".tag": "anyone"
},
"viewer_info_policy": {
".tag": "enabled"
}
},
"preview_url": "https://www.dropbox.com/scl/fo/.../h?dl=0",
"shared_folder_id": "2200238849",
"time_invited": "2022-08-05T12:15:26Z",
"access_inheritance": {
".tag": "inherit"
}
},
{
"access_type": {
".tag": "editor"
},
"is_inside_team_folder": false,
"is_team_folder": false,
"path_lower": "/imcz team folder",
"name": "IMCZ Team Folder",
"policy": {
"acl_update_policy": {
".tag": "editors"
},
"shared_link_policy": {
".tag": "anyone"
},
"viewer_info_policy": {
".tag": "enabled"
}
},
"preview_url": "https://www.dropbox.com/scl/fo/.../h?dl=0",
"shared_folder_id": "1278902481",
"time_invited": "2022-03-23T17:24:38Z",
"access_inheritance": {
".tag": "inherit"
}
},
{
"access_type": {
".tag": "editor"
},
"is_inside_team_folder": false,
"is_team_folder": false,
"name": "2018 Directory",
"policy": {
"acl_update_policy": {
".tag": "editors"
},
"shared_link_policy": {
".tag": "anyone"
},
"viewer_info_policy": {
".tag": "enabled"
}
},
"preview_url": "https://www.dropbox.com/scl/fo/.../h?dl=0",
"shared_folder_id": "2135622464",
"time_invited": "2022-03-23T17:20:39Z",
"access_inheritance": {
".tag": "inherit"
}
},
{
"access_type": {
".tag": "editor"
},
"is_inside_team_folder": false,
"is_team_folder": false,
"name": "2017 Directory",
"policy": {
"acl_update_policy": {
".tag": "editors"
},
"shared_link_policy": {
".tag": "anyone"
},
"viewer_info_policy": {
".tag": "enabled"
}
},
"preview_url": "https://www.dropbox.com/scl/fo/.../h?dl=0",
"shared_folder_id": "1436938714",
"time_invited": "2022-03-23T17:20:39Z",
"access_inheritance": {
".tag": "inherit"
}
},
{
"access_type": {
".tag": "editor"
},
"is_inside_team_folder": false,
"is_team_folder": false,
"parent_shared_folder_id": "1278902481",
"name": "Gottardino",
"policy": {
"acl_update_policy": {
".tag": "editors"
},
"shared_link_policy": {
".tag": "anyone"
},
"viewer_info_policy": {
".tag": "enabled"
}
},
"preview_url": "https://www.dropbox.com/scl/fo/.../h?dl=0",
"shared_folder_id": "1344501040",
"time_invited": "2022-03-23T17:20:38Z",
"access_inheritance": {
".tag": "inherit"
}
}
]
}Hi IMCZug,
I have no idea where you have looked before so you saw only one shared folder, but you have 12 shared folders in total. 8 of them are not mounted - "2020-12", "2019-12", "2019-08", "2019-02-07 AGM", "2019-01-26 Burns Night", "2018 Directory", "2017 Directory", and "Gottardino". Other 4 are mounted and you should be able see them in your folder tree. 3 of them are mounted in "/imcz team folder/events" - "2020-08-23 bbq", "2020-01-25 burns night", and "2022-01-29 burns night". One is mounted in your account root - "IMCZ Team Folder".
I don't know where unmounted folders originate from, but if they come from "/imcz team folder/events" formerly, 3+8 = 11 - something above the limit! 🤷 If you don't plain to use some of unmounted folders, just unshare them completely (Select "Unshare folder" from ellipsis menu associated to corresponding folders - those you didn't see before 😁 - take a look more carefully). Deleting a shared folder doesn't unshare it automatically! 😉
Hope this gives direction.
