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IMCZug's avatar
IMCZug
Explorer | Level 3
3 years ago

What does the limit on shared folders mean?

Since Dropbox discontinued free Team Accounts, our account was converted to a Basic account.  Apparently this change introduced limits on the number of shared folders we can have.  All of our folde...
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Shared Folders
IMCZug's avatar
IMCZug
Explorer | Level 3
3 years ago
Здравко wrote:

IMCZug, you can do it in whatever is easiest way for you. In spite of you should be able do the same with just unshare it (as I have described). I should note here that you didn't follow my link! 👆 You're on different page (Recent, not Folders - see the screenshot again). 🙂 Be more careful!

Thanks, but

  1. The "Folders" tab looks the same as the "Recents" tab:
  2. As previously reported, I cannot "just unshare it". The only options I have are "Restore" and "Permanently delete":

    That is why I asked whether I can just permanently delete these folders or must first restore and unshare them.

Thanks for your support.

Здравко's avatar
Здравко
Legendary | Level 20
3 years ago

Wow... 🤔 IMCZug, up to your last post I haven't idea that such a situation is even possible. Are you sure the two screenshots show the same account? 🤷 If so, that might be some new bug in Dropbox.

Shared folders (the first screenshot) should show all shared folders in your account (all 12 in particular case), without taking in account are they mounted or not. In your case no just unmounted are missing, but not all mounted are shown (3 of them are missing too)! I can't say anything more about, some Dropbox representative should assist, why this ever happens. I performed a test:

As you can see the unmounted folder is labeled "Not added to Dropbox". Using ellipsis menu, all possible shared folder operations are accessible:

In particular case "Add to Dropbox" (it appears while just hovering) and "Unshare folder".

 

About API, you said "I have used under your instruction for the first time", there's always some first time. 😉 That was the yours! Are you ready to continue? If so, in your previous result ("Response") all folders have their "shared_folder_id"s. As an example I will share the entry describing my "Test1" folder:

    {
      "access_type": {
        ".tag": "owner"
      },
      "is_inside_team_folder": false,
      "is_team_folder": false,
      "name": "Test1",
      "policy": {
        "acl_update_policy": {
          ".tag": "editors"
        },
        "shared_link_policy": {
          ".tag": "anyone"
        },
        "viewer_info_policy": {
          ".tag": "enabled"
        }
      },
      "preview_url": "https://www.dropbox.com/scl/fo/qbr0oeqz8arcgti2vr6h0/h?dl=0",
      "shared_folder_id": "2302118193", //\\<=== Take a look here!!!
      "time_invited": "2021-12-06T13:29:10Z",
      "access_inheritance": {
        ".tag": "inherit"
      }
    },

Use those, listed by you, associated to the folders you want to unshare. Get in following page. Again press the "Get token" button, to be able do something. Next put in field "shared_folder_id" that id associated to someone of the folders you want to unshare (I put there 2302118193). Press "Submit call" too. The call result will come back immediately, but actual unshare may take some time (sometimes like a minute)! I'm saying this just to avoid confusion. You don't need to wait unshare be finalized. Just put next shared folder ID (for the next folder you want to unshare) and press "Submit call" again. Repeat the same for all folders you want to unshare. At the end, wait for a minute and check what's the state (call again shared folder listing). Are there now only folders you really want shared? 😉 Does the error message, topic of this discussion, appear again?

Hope this can help.

  • IMCZug's avatar
    IMCZug
    Explorer | Level 3
    3 years ago

    Thanks! Using the API to unshare all of the folders except the one I wanted to share to additional users eliminated the error message I reported in my OP.

    However, when I try to share that folder using "Share with Dropbox":

    Dropbox only offers to share a link:

    which is not what I want: I want the recipient to have to be *logged in* to Dropbox in order to access the contents. I do not want a link floating around which empowers anyone having it to view (or worse) edit the folder contents.

    What is weirder: after I canceled out of the above-described attempt to share this folder, subsequent attempts to share it produce the error message:

    "There was a problem completing this request."

    Must I also use the API to share this folder?

     

    P.S. Just out of curiosity, I reran "list_folders", with the result that all 12 of the previously listed folders still showed up with a "shared_folder_id":

    Spoiler
    {
    "entries": [
    {
    "access_type": {
    ".tag": "owner"
    },
    "is_inside_team_folder": false,
    "is_team_folder": false,
    "name": "Videos",
    "policy": {
    "acl_update_policy": {
    ".tag": "editors"
    },
    "shared_link_policy": {
    ".tag": "anyone"
    },
    "viewer_info_policy": {
    ".tag": "enabled"
    }
    },
    "preview_url": "https://www.dropbox.com/scl/fo/.../h?dl=0",
    "shared_folder_id": "8480728224",
    "time_invited": "2022-08-05T12:15:43Z",
    "access_inheritance": {
    ".tag": "no_inherit"
    }
    },
    {
    "access_type": {
    ".tag": "owner"
    },
    "is_inside_team_folder": false,
    "is_team_folder": false,
    "path_lower": "/imcz team folder/newsletter/2020-12",
    "name": "2020-12",
    "policy": {
    "acl_update_policy": {
    ".tag": "editors"
    },
    "shared_link_policy": {
    ".tag": "anyone"
    },
    "viewer_info_policy": {
    ".tag": "enabled"
    }
    },
    "preview_url": "https://www.dropbox.com/scl/fo/.../h?dl=0",
    "shared_folder_id": "8744282768",
    "time_invited": "2022-08-05T12:15:36Z",
    "access_inheritance": {
    ".tag": "inherit"
    }
    },
    {
    "access_type": {
    ".tag": "owner"
    },
    "is_inside_team_folder": false,
    "is_team_folder": false,
    "path_lower": "/imcz team folder/newsletter/2019-12",
    "name": "2019-12",
    "policy": {
    "acl_update_policy": {
    ".tag": "editors"
    },
    "shared_link_policy": {
    ".tag": "anyone"
    },
    "viewer_info_policy": {
    ".tag": "enabled"
    }
    },
    "preview_url": "https://www.dropbox.com/scl/fo/.../h?dl=0",
    "shared_folder_id": "6714309536",
    "time_invited": "2022-08-05T12:15:36Z",
    "access_inheritance": {
    ".tag": "inherit"
    }
    },
    {
    "access_type": {
    ".tag": "owner"
    },
    "is_inside_team_folder": false,
    "is_team_folder": false,
    "path_lower": "/imcz team folder/newsletter/2019-08",
    "name": "2019-08",
    "policy": {
    "acl_update_policy": {
    ".tag": "editors"
    },
    "shared_link_policy": {
    ".tag": "anyone"
    },
    "viewer_info_policy": {
    ".tag": "enabled"
    }
    },
    "preview_url": "https://www.dropbox.com/scl/fo/.../h?dl=0",
    "shared_folder_id": "6012413712",
    "time_invited": "2022-08-05T12:15:35Z",
    "access_inheritance": {
    ".tag": "inherit"
    }
    },
    {
    "access_type": {
    ".tag": "owner"
    },
    "is_inside_team_folder": false,
    "is_team_folder": false,
    "path_lower": "/imcz team folder/events/2020-08-23 bbq",
    "name": "2020-08-23 BBQ",
    "policy": {
    "acl_update_policy": {
    ".tag": "editors"
    },
    "shared_link_policy": {
    ".tag": "anyone"
    },
    "viewer_info_policy": {
    ".tag": "enabled"
    }
    },
    "preview_url": "https://www.dropbox.com/scl/fo/.../h?dl=0",
    "shared_folder_id": "8008777792",
    "time_invited": "2022-08-05T12:15:29Z",
    "access_inheritance": {
    ".tag": "inherit"
    }
    },
    {
    "access_type": {
    ".tag": "owner"
    },
    "is_inside_team_folder": false,
    "is_team_folder": false,
    "path_lower": "/imcz team folder/events/2020-01-25 burns night",
    "name": "2020-01-25 Burns Night",
    "policy": {
    "acl_update_policy": {
    ".tag": "editors"
    },
    "shared_link_policy": {
    ".tag": "anyone"
    },
    "viewer_info_policy": {
    ".tag": "enabled"
    }
    },
    "preview_url": "https://www.dropbox.com/scl/fo/.../h?dl=0",
    "shared_folder_id": "6877718960",
    "time_invited": "2022-08-05T12:15:28Z",
    "access_inheritance": {
    ".tag": "inherit"
    }
    },
    {
    "access_type": {
    ".tag": "owner"
    },
    "is_inside_team_folder": false,
    "is_team_folder": false,
    "path_lower": "/imcz team folder/events/2019-02-07 agm",
    "name": "2019-02-07 AGM",
    "policy": {
    "acl_update_policy": {
    ".tag": "editors"
    },
    "shared_link_policy": {
    ".tag": "anyone"
    },
    "viewer_info_policy": {
    ".tag": "enabled"
    }
    },
    "preview_url": "https://www.dropbox.com/scl/fo/.../h?dl=0",
    "shared_folder_id": "4839369360",
    "time_invited": "2022-08-05T12:15:27Z",
    "access_inheritance": {
    ".tag": "inherit"
    }
    },
    {
    "access_type": {
    ".tag": "owner"
    },
    "is_inside_team_folder": false,
    "is_team_folder": false,
    "path_lower": "/imcz team folder/events/2019-01-26 burns night",
    "name": "2019-01-26 Burns Night",
    "policy": {
    "acl_update_policy": {
    ".tag": "editors"
    },
    "shared_link_policy": {
    ".tag": "anyone"
    },
    "viewer_info_policy": {
    ".tag": "enabled"
    }
    },
    "preview_url": "https://www.dropbox.com/scl/fo/.../h?dl=0",
    "shared_folder_id": "4657492992",
    "time_invited": "2022-08-05T12:15:26Z",
    "access_inheritance": {
    ".tag": "inherit"
    }
    },
    {
    "access_type": {
    ".tag": "owner"
    },
    "is_inside_team_folder": false,
    "is_team_folder": false,
    "path_lower": "/imcz team folder/events/2022-01-29 burns night",
    "name": "2022-01-29 Burns Night",
    "policy": {
    "acl_update_policy": {
    ".tag": "editors"
    },
    "shared_link_policy": {
    ".tag": "anyone"
    },
    "viewer_info_policy": {
    ".tag": "enabled"
    }
    },
    "preview_url": "https://www.dropbox.com/scl/fo/.../h?dl=0",
    "shared_folder_id": "2200238849",
    "time_invited": "2022-08-05T12:15:26Z",
    "access_inheritance": {
    ".tag": "inherit"
    }
    },
    {
    "access_type": {
    ".tag": "owner"
    },
    "is_inside_team_folder": false,
    "is_team_folder": false,
    "path_lower": "/imcz team folder",
    "name": "IMCZ Team Folder",
    "policy": {
    "acl_update_policy": {
    ".tag": "editors"
    },
    "shared_link_policy": {
    ".tag": "anyone"
    },
    "viewer_info_policy": {
    ".tag": "enabled"
    }
    },
    "preview_url": "https://www.dropbox.com/scl/fo/.../h?dl=0",
    "shared_folder_id": "1278902481",
    "time_invited": "2022-03-23T17:24:38Z",
    "access_inheritance": {
    ".tag": "inherit"
    }
    },
    {
    "access_type": {
    ".tag": "owner"
    },
    "is_inside_team_folder": false,
    "is_team_folder": false,
    "name": "2018 Directory",
    "policy": {
    "acl_update_policy": {
    ".tag": "editors"
    },
    "shared_link_policy": {
    ".tag": "anyone"
    },
    "viewer_info_policy": {
    ".tag": "enabled"
    }
    },
    "preview_url": "https://www.dropbox.com/scl/fo/.../h?dl=0",
    "shared_folder_id": "2135622464",
    "time_invited": "2022-03-23T17:20:39Z",
    "access_inheritance": {
    ".tag": "inherit"
    }
    },
    {
    "access_type": {
    ".tag": "owner"
    },
    "is_inside_team_folder": false,
    "is_team_folder": false,
    "name": "2017 Directory",
    "policy": {
    "acl_update_policy": {
    ".tag": "editors"
    },
    "shared_link_policy": {
    ".tag": "anyone"
    },
    "viewer_info_policy": {
    ".tag": "enabled"
    }
    },
    "preview_url": "https://www.dropbox.com/scl/fo/.../h?dl=0",
    "shared_folder_id": "1436938714",
    "time_invited": "2022-03-23T17:20:39Z",
    "access_inheritance": {
    ".tag": "inherit"
    }
    },
    {
    "access_type": {
    ".tag": "owner"
    },
    "is_inside_team_folder": false,
    "is_team_folder": false,
    "parent_shared_folder_id": "1278902481",
    "name": "Gottardino",
    "policy": {
    "acl_update_policy": {
    ".tag": "editors"
    },
    "shared_link_policy": {
    ".tag": "anyone"
    },
    "viewer_info_policy": {
    ".tag": "enabled"
    }
    },
    "preview_url": "https://www.dropbox.com/scl/fo/.../h?dl=0",
    "shared_folder_id": "1344501040",
    "time_invited": "2022-03-23T17:20:38Z",
    "access_inheritance": {
    ".tag": "inherit"
    }
    }
    ]
    }

    The "unshare_folder" calls had yielded the following responses:

    Spoiler
    {
    ".tag": "async_job_id",
    "async_job_id": "dbjid:AABNQsO02UQd8AXGmaFcgroyNvamRiw7C0LLIqZq3DuboT8d-2AjNA7dRXlCWfbN8rMRBMUGMhw3z1J3ZOJXD7Tz"
    }
    {
    ".tag": "async_job_id",
    "async_job_id": "dbjid:AACAUEdbFIM4bIvpfipwlGDdHhcQ37pdP49vTGWzHJwSH_juHzWI0vWw5I6MvYoi8rv415wTqpWfMSPobeS3FvyJ"
    }
    {
    ".tag": "async_job_id",
    "async_job_id": "dbjid:AADApwRC06UOA5PajkG1ZSV3FrZpFptwOanBMruz6dBi3OQmXieEa0vCSAWMF3ONcokcShdgepphNR0G-ijmXgvU"
    }
    {
    ".tag": "async_job_id",
    "async_job_id": "dbjid:AAAi0AVvClN4XWFRrV-97HoqbX2_eL6h7L5RI_sk18WOPzKPEIBEvwD2J8itGFV5fsX1EA6LEU-oRpZMUUoAtCpz"
    }
    {
    ".tag": "async_job_id",
    "async_job_id": "dbjid:AACxmcIdyOx79fGUXydV1KrquVeaiYZl76mtqN1_3lykbs3YbiF_pWqpITVKAuy2ORp6x23-6mCAYqnQ1kcs-ure"
    }
    {
    ".tag": "async_job_id",
    "async_job_id": "dbjid:AABc0ebHQAKP3ZOUxaS5XcO2ZYjACjaUCoN9W2zeHu8GzU21IDYTtePBniNsowacVUCWTa0iB_o-RFWJ6zFoJMzX"
    }
    {
    ".tag": "async_job_id",
    "async_job_id": "dbjid:AADqewL2RuQGG1NysmUBYch-6MW49jFF4F8-pmL9oKpniVOL62h_f3K_DjjIGuiLHavjnRu2RLNOe-dxK83-g3ga"
    }
    {
    ".tag": "async_job_id",
    "async_job_id": "dbjid:AAD1O4YzkGFzFs4PE6isL0hgDTIuF2Xf0jDSf5x3Qw_F2VF-b7YZ0WaXeqhY_62v9C8eodL3ZjB0dltMWyTZuHiv"
    }
    {
    ".tag": "async_job_id",
    "async_job_id": "dbjid:AACJZwOyK4fOwR_BPibafI7mb1xmjx-eeKjM6_HjgAhDm2i6ybXaB38s5bIBs3k_Ww0selbCScEe0U9GJkeIA8Sr"
    }
    {
    ".tag": "async_job_id",
    "async_job_id": "dbjid:AABrMwj1LdI7IHmXwmJB5T2ERXT4LU4GrytaKmOneSL0AAGXjHFfeOPLR-5Z-_n-5U1HlKrtAAlhvMvOVuc8bZGQ"
    }
    {
    ".tag": "async_job_id",
    "async_job_id": "dbjid:AABhhxxGryMNbdobn4DJcVZvnWmzaOz3aZ8Hn1aglISKXNNYJ2k1OrK8uVRrzqtduGanotPNQQ1DXYzVVTSlmcOE"
    }

    How long should these jobs take to finish?

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