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Forum Discussion

DB01's avatar
DB01
Explorer | Level 3
2 years ago

When I delete a file from the website/desktop app, the Dropbox app keeps syncing forever.

My Dropbox has worked smoothly for years, but I recently had a sync issue with the deleted files.  When I delete a file either from the desktop or the website, it will not sync. Then, Dropbox keeps...
desktop
sync
DB01's avatar
DB01
Explorer | Level 3
2 years ago

Thanks, Megan, for the reply.

 

Yes, it seems a sync issue with deletion. It started around July.

The OS is Win 11 (updated to date); the Dropbox 206.4.6506

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hope it’s alright to jump in, DB01. Out of curiosity, do you have any other computers linked to the same Dropbox account? 

 

If yes, I’d like to make sure this isn’t happening on all of them. 

 

When reinstalling Dropbox, did you completely remove the app from your device, or just update it by using this link?

 

Finally, since we've had a new stable version released recently, can you try to update your Dropbox app to it and let me know if the issue still persists?

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