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sheridap's avatar
sheridap
New member | Level 2
4 years ago

why am i getting a "Can't create folder" error when attempting to create a folder via web ui?

see screenshots below on the sequence. very frustrating an lacking in-app help of any kind to explain why.

 

thanks in advance for help/ thoughts.

 

1 - navigate to menu

2 - select create folder

 

3 - give folder a name

 

4- error appears at bottom of screen

 

   

Create
Web

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  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago

    That sounds like a connection issue between your machine and the servers. 

     

    Have you checked that a firewall isnt blocking you, that your time/date/timezones are correct and up to date?

  • PlayLearningLife's avatar
    PlayLearningLife
    New member | Level 2
    2 years ago

    I have this exact same problem, in the same order and with the same dialogue boxes. It's been like this for months now and is very annoying. I can't rename folders, create new ones (shared or just for me) and I'm the owner of the Pro account.  I can't see the this was resolved, at all?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey PlayLearningLife, sorry to hear about this.

     

    Are you having this issue, while connected to a corporate or a personal network?

     

    Have you tried different browsers or a private browsing window?

  • kboruszewski's avatar
    kboruszewski
    New member | Level 2
    2 years ago

    If using Safari, click <Safari> to get the dropdown menu. Click "settings for dropbox.com", and uncheck "enable context blockers". 

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