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Forum Discussion

soid's avatar
soid
Helpful | Level 5
6 years ago

Why am I getting a "Can't save" error message when I try to save a scanned doc?

I scanned a documented and it's showing the error "Can't Save. There was a problem saving the file. Try again later" I tried to disable wifi and use mobil internet to no avail. The internet works f...
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Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
6 years ago

Hi soid, thanks for checking in with us on the Dropbox Community - welcome aboard!

As a first step, could you let me know if you're following these steps to saving a scanned document with your iOS?

If you are, have you by any chance tried clearing your Dropbox mobile app's cache? Maybe that will do the trick.

Keep me posted!

soid's avatar
soid
Helpful | Level 5
6 years ago

Hi Lusil, thanks for your reply. If I open the Dropbox app, it shows the document saving dialog and I can't go to the Dropbox app without dismissing the scanned document.

I guess the document is lost for me since I hasn't been able to save it for the last 3 hours and it doesn't have any other options to export it in any way.

I'm highly disappointed because I don't wanna scan 20 pages again and find out I can't save them, so I'm unlikely to use the dropbox scan again. I guess I'd like to file a bug report and hope developers fix in the future, otherwise it's unusable beyond 1 or 2 pages scans.

How can I file a bug report?

 

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago

    Thanks for getting back to me and for your feedback on this, soid. 

    Just to ensure that we cover as much initial troubleshooting ground as possible, could you also check if you've got sufficient space on your mobile device to create a scanned doc?

    Let me know how it goes!

    • soid's avatar
      soid
      Helpful | Level 5
      6 years ago

      Yes, I have enough space on the device - over 100GB.

      • Lusil's avatar
        Lusil
        Icon for Dropbox Staff rankDropbox Staff
        6 years ago

        Thanks for checking that out for me, soid. 

        At this point, I'd recommend continuing via email so that we can have a better look into this behavior.

        I found your ticket and can see that it's with a specialized member of the team. I made sure to pass your comments along to them and they've already replied back to you. 

        When you have the chance, check your inbox for their latest message and don't hesitate to get back to them with any additional info or questions. Cheers!

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