Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

soid's avatar
soid
Helpful | Level 5
6 years ago

Why am I getting a "Can't save" error message when I try to save a scanned doc?

I scanned a documented and it's showing the error "Can't Save. There was a problem saving the file. Try again later" I tried to disable wifi and use mobil internet to no avail. The internet works f...
Dropbox Plus
Error Messages
Mobile
sync
Daphne's avatar
Daphne
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 years ago

Hello NicciSmith, I hope you're having a good day so far!

 

I've just moved your post here as it seems you're getting the same error message as the OP here.

 

Just to make sure we have a good idea of your current set up, please let me know the following:

  • Version of iOS that your device is running (Settings > General > About)
  • Version of the Dropbox app installed (Dropbox app > Account tab > Gear icon in top left > App version)
  • Free space available on your device (Settings > General > iPhone Storage)

Let me know and we'll go from there!

NicciSmith's avatar
NicciSmith
Explorer | Level 4
6 years ago
Hi Daphne
iOS - 13.4.1
Dropbox - 188.2.4
iPhone storage - 140gb available

Thanks
  • Daphne's avatar
    Daphne
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 years ago

    Could you try reinstalling the mobile app NicciSmith to see if that helps?

     

    Since you mentioned you're using a paid Dropbox plan, you won't run into the Basic plan's 3 device limit when reinstalling the app.

     

    Let me know how it goes!

    • NicciSmith's avatar
      NicciSmith
      Explorer | Level 4
      6 years ago

       

      This has worked - thank you

      • Daphne's avatar
        Daphne
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        6 years ago

        I'm happy to hear that did the trick NicciSmith!

         

        If you need anything else, don't hesitate to give me a nudge here. :grin:

         

        Hope you have a wonderful day!

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!