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Forum Discussion
Why am I getting an error that my account is full after uploading files to shared folders?
This has happened with multiple clients with large amounts of storage. They share a set of folders but it doesn't see their storage amount it only sees my 2GB limit and I can't upload even though...
Rich
Super User II
Super User IIThey share a set of folders but it doesn't see their storage amount it only sees my 2GB limit and I can't upload even though the client has plenty of room.
You're not uploading directly to your client's folder, so you won't see their storage. When you join a shared folder, you get a COPY of the share in your account, taking up space just like any other file. Anything added to the share takes up space in your account.
https://help.dropbox.com/storage-space/shared-folder-count-against-storage
If you need to upload files larger than your account can hold, ask your client to send you a File Request instead. You'll be able to upload directly to their account without impacting your own storage, but you won't be able to access the files after you upload them.
Ok thank you - understood BUT we need to have active folders running to share large multi-layered files up and downloading so I need to be able to have full access. Is that not possible?
- Hannah
Dropbox Community Moderator
Hey Inkstasy, if you'd like to access the folders, simply to download files from them, you can ask the owners to give you "view-only" access through a link.
This will allow you to view and download the files.
And you can ask them for a file request, like Rich suggested, if you need to upload files.
No - I'm not sure you're reading my replies - I need constant access both uploading and downloading as we both continuously exchange files through a set of folders.
I have done it before where I had access to a clients huge image server both up and down but it was their IT dept. that set it up so I'm not sure how it wasn't connected to my local DB.
