We’re aware of an issue causing slower load times on the Dropbox Community forum. It should be resolved soon. Thanks for your patience! 

Forum Discussion

DGH65's avatar
DGH65
New member | Level 2
3 years ago

Why are my links suspended for sharing?

I have received the following message trying to share. 

"We’ve suspended your sharing activity because of a violation of Dropbox’s Terms of Service and Acceptable Use Policy, and Terms of Service or Services Agreement."

 

How do you resolve this.  I haven't done anything in the list of terms that says will cause this.

5 Replies

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi DGH65, thanks for bringing this to our attention.

     

    It's possible that you're experiencing this behavior on your account. 

     

    Have you recently shared and files or links that could be a breach of the Terms of Service?

     

    This will help me to assist further!

  • DGH65's avatar
    DGH65
    New member | Level 2
    3 years ago

    No, I typically share construction plan files and softball schedules for a team I manage.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for the info, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

  • DGH65's avatar
    DGH65
    New member | Level 2
    3 years ago

    That's fine.  I would like it resolved.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks, I've sent you an email, please could you reply to it when you get a chance.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!