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Forum Discussion
Why are my photos being duplicated in a different aspect ratio?
When transferring photos to Dropbox from the iPhone, it duplicates the photos, changing the 16:9 format to the 4:3 format. What is happening?
Good morning.
I'm not using any filter. I take photos in standard mode. And the problem persists. When I go to Drop, there are always 2 photos, one of which is cut off from the sides.
Jay
Dropbox Staff
Dropbox StaffCould you clarify what you mean by 'standard mode'? By default, images should be 16:9, and Dropbox can't change your images in this manner. It will only upload what is generated by the phone, which would mean the images could be 4:3, and then the original unfiltered 16:9 image is also uploaded.
Do the filenames have different dates and times, or are they exactly the same?
Could you attach a screenshot showing what you see when you take a photo on your phone, while hiding any personal info?
Taken in initial 16:9 mode. And when passed to Drop, 2 photographs appear, one of which is cut off from the sides
- Jay
Please could you attach a screenshot showing your camera settings showing the default photo size you have enabled on your device.
