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Dimitriu's avatar
Dimitriu
Explorer | Level 4
3 years ago
Solved

Why are some online folder not on my computer?

Hello   Just got a new computer, running the latest Mac OS. I installed the latest dropbox version and chose the folders I need to have locally on my computer. However, I can't see the "cloud...
desktop
sync
  • Megan's avatar
    Megan
    3 years ago

    Hi Dimitriu, it's absolutely clear.

     

    However, as both Walter, and Hannah mentioned, if you have selectively synced the content, that would explain why you can't see them in your Dropbox folder anymore.

     

    Feel free to send us a few more screenshots of your selective sync settings, along with the app's syncing status, just for us to check if the app is maybe still syncing content.

     

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Dimitriu, thanks for bringing this to our attention.

 

Are you referring to the selective sync feature? This prevents the folders from even appearing on your machine.

 

This will help me to assist further!

Dimitriu's avatar
Dimitriu
Explorer | Level 4
3 years ago

Hey Jey

 

I used to have both online and local folders in my dropbox displayed, with a cloud or a green check, now I only see the one with the green check, idk if that is more clear for you ? 🙂

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Could you check the selective sync preferences using the steps in the previous article I provided to see if those folders are unchecked?

    • Dimitriu's avatar
      Dimitriu
      Explorer | Level 4
      3 years ago

      Hey,

       

      Yes I understand but i dont want to download them, i just want to see them in the finder. If i do what you sent me, it will download 

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hey Dimitriu, sorry to jump in here, but I just wanted to mention that selectively un-synced from your computer won't be visible in your Finder as they're not locally available to  your computer's OS.

         

        Is it possible that you were referring to online only files instead?

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