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Why are some online folder not on my computer?
Hello
Just got a new computer, running the latest Mac OS.
I installed the latest dropbox version and chose the folders I need to have locally on my computer.
However, I can't see the "cloud...
Hi Dimitriu, it's absolutely clear.
However, as both Walter, and Hannah mentioned, if you have selectively synced the content, that would explain why you can't see them in your Dropbox folder anymore.
Feel free to send us a few more screenshots of your selective sync settings, along with the app's syncing status, just for us to check if the app is maybe still syncing content.
Hannah
Dropbox Community Moderator
Dropbox Community ModeratorHey Dimitriu, if the folders you see on dropbox.com have been removed through selective sync from your local Dropbox folder and then you add them back, they will sync as online-only.
Meaning, they will download so that you can see them in your Dropbox folder, but they won't take up space; you'll just see the names.
I hope this clarifies things!
But how do i do that ? Because the folders i checked have been downloaded and take up space
- Megan
Hi Dimitriu, that is normal if you have these folders checked.
If you uncheck a folder, that folder and the files and folders inside it are removed from your hard drive, and are only stored on dropbox.com.
Can you send me a screenshot of your selective sync settings please, in order for me to have a visual too?
To be clear :
This is what i used to have on my dropbox folder
this is what i have now on my new computer :
And i dont want to download everything. I want it to display as only online content
is tat more clear ?
- Megan
Hi Dimitriu, it's absolutely clear.
However, as both Walter, and Hannah mentioned, if you have selectively synced the content, that would explain why you can't see them in your Dropbox folder anymore.
Feel free to send us a few more screenshots of your selective sync settings, along with the app's syncing status, just for us to check if the app is maybe still syncing content.
I had the same issue. I fixed it by...
- going into the dropbox app,
- clicking on the profile icon with my initials,
- clicking on preferences,
- going to Sync,
- clicking on Select folders under Selective Sync,
- selecting the folders that were online-only and not visible on my file explore locally,
- clicking Update, and clicking Update again. Yes, they'll start to sync, but go to next step
- As soon as the online-only folders show up in your file explorer locally, right click on the folder, and select the option to make them online only
That worked for me. Now I can see all my folders, including the online-only folders.
brilliant, I had been looking for this for ages and it was so simple after seeing this. Thank you.
- Theresa
Community Manager
Hi fcinterfields and welcome to the Dropbox Community 👋. I'm delighted to read here that you've found your answer from this thread.
I’m Theresa a community manager here at Dropbox, and I always enjoy hearing all the creative, clever ways our community members use Dropbox every day 👩💻🙌.
If you're open to sharing, I’d love to listen to your Dropbox story and of course, I’m here to help if you have any questions along the way 🤗💫.
T 😸 (Dropbox Community Manager)
