Why do shared files count against my space use???

Hi tonyweetman44, I hope you're doing well! 

In order to achieve what you mentioned, and as an alternative to shared folders, you can use shared links as Rich suggested. 

And if they need to pass data over to you, you can then use File Requests instead. 

If you have any questions, let me know! 

Hi Rich,

Thx for getting back to me. So what i am trying to achieve is letting my customers share some of my project folders so they can pass data to us, or we can share training videos with them etc. Sounds like i cant do this without them having their own Dropbox account with sufficient space available?.

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tonyweetman44 wrote:

Why i space an issue if they are sharing files in my dropbox account?

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Because they aren't accessing the files in your account. They get their own copy of the files in their account and they need to have enough space available to hold those files.

• https://help.dropbox.com/storage-space/shared-folder-count-against-storage

If they only need view and download access, consider using a Shared Link instead.

Looking for help.

I share access to files (read and update) to my customers.Some work fine, others experience a problem where they run out of space. Why i space an issue if they are sharing files in my dropbox account?

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talisha80 wrote:

I am only accepting folders from a coworker that pays a for a professional account which is suppose to give me ample storage.

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That's not how it works. If you're a member of a shared folder, you have your own copy of that folder in your account, so you need to have enough space available in your account as well.

https://help.dropbox.com/storage-space/shared-folder-count-against-storage

If all you need to do is view or download the files, ask your co-worker to send you a view-only Shared Link instead.

Dropbox is telling my I am at capacity for storage. I am only accepting folders from a coworker that pays a for a professional account which is suppose to give me ample storage. What do I do besides signing up to for my own account to access these folders. 

Hey there, Zbynek, welcome to our Community!

Do they have a problem editing the folder, or generally an issue adding the folder on their Dropbox account? 

Even if your customer has a 2TB account, when he shares the folder with the rest of his employees, they need to have enough quota on their Dropbox account to add it, and make any changes there.

Essentially the shared folder takes up space on both the recipient's, and the sender's Dropbox account. 

I hope this clarifies!

Hello, I have a question reagrding access to dropbox. Our customer has 2TB DropBox account. His employees have free 2GB accounts. If the customer share a folder bigger then 2 GBs for his employees, they cant edit that folder. Is that normal behavior or there is a way ho to edit folder bigger then 2GBs?

Thank you

Hey Vrdenton, thanks for reaching out to our Community.

I moved your post to this thread, which is relevant to your issue and has some info on what you can do.

Basically, since shared folders take up your own space as well, your boss could send you a "can view" link instead.

This will allow you to access and download the files.

And if you need to upload the edited versions to their account, they can send you a file request instead.

I hope this helps!