Forum Discussion

Saffyron's avatar
Saffyron
Explorer | Level 3
3 years ago

Why is Dropbox syncing my personal files and folders now, not just my pics ?

I'm annoyed this happened with an upgrade of my computer Dropbox has synced all of my personal files and folders without my consent and now telling me to upgrade or I will lose all of my files.... ...
desktop
Dropbox Backup
sync
Saffyron's avatar
Saffyron
Explorer | Level 3
3 years ago

Thanks for getting back to me so promptly Megan 

 

My account's plan page says Basic, 2GB and underneath says Personal Dropbox Space 8GB of 8GB used and I'm pretty sure I chose keep files on this pc - just to check I enabled PC backup and then disabled again but this hasn't changed the storage properties

 

Please advise

 

 

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Saffyron, sorry to jump in here, but could you check if you can see any files or folders taking up space in your account's homepage or your backups page at all? 

  • Saffyron's avatar
    Saffyron
    Explorer | Level 3
    3 years ago

    Hey Walter, no worries at all, happy to accept any help I can get

     

    So, nothing appearing on my backups page but the PC folder is showing up in my files in account homepage

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Have you tried deleting it from there Saffyron? 

      • Saffyron's avatar
        Saffyron
        Explorer | Level 3
        3 years ago

        I didn't because I didn't know it was still there until your post.  I have just deleted it, so hopefully that works just hope it didn't delete anything important that wasn't saved to my PC

         

        Thanks for your suggestion Walter, think that might have solved the problem

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