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ST2025's avatar
ST2025
Explorer | Level 4
5 months ago

Why is my sharing activity interrupted on my account?

Haven't used Dropbox for ages, needing to send a video to an 80yr old friend (taken on my phone today, to show them how to do an easy balance exercise with "wobble foam" aka balance pad. I am getting the Dropbox message of "we have interrupted your sharing". Dropbox won't let me share it to him or get a link to send to him.
I have no idea why, I have 2 GB available storage, no problems I can work out.
Can't see/understand any issue or how to fix it.

Message says I can ask Dropbox to Review the decision if I consider it's wrong. I am 99.9% sure it's wrong but can't work out how to get any help. Can anyone here please help.

Thank you very much
Cheers
ST or ST2025

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11 Replies

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  • ST2025's avatar
    ST2025
    Explorer | Level 4
    5 months ago

    Thank you Mark, yes a free user so no ticket, hopefully someone here sees it Monday.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 months ago

    Hey there, ST2025​, I hope you're doing well!

    It seems like your sharing capability has been interrupted. You can see more about what could have caused this in the relevant Help Center article that I hyperlinked. 

    No need to worry, I just reached out via email in order to be able to check some account-specific info.

    Reply back to me, and we'll investigate further. Thanks a bunch!

  • ST2025's avatar
    ST2025
    Explorer | Level 4
    5 months ago

    Hi Megan, thank you very much. I am well below bandwidth I think, been approx 18 mths since I used Dropbox. My storage says I have approx 1/2 used in terms of storage.
    So appreciative of you looking into it please. Cheers.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 months ago

    Hi ST2025, I reached out to your Community-linked email address, but I see no reply back from your end. 

    Can you confirm that you received my message? 

  • ST2025's avatar
    ST2025
    Explorer | Level 4
    5 months ago

    Hi Megan, I haven't received an email message from you at all. Weird, please try again. It is the correct email address. However, my well known ISP can be very odd nowdays. Thank you

     

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 months ago

    Hey ST2025!

    Keep in mind that I reached out to your Community-linked email address. You can see more about this here. 

    Have you checked your spam/junk folder, to see if you can find my email there? 

  • ST2025's avatar
    ST2025
    Explorer | Level 4
    5 months ago

    Yes I had checked the Community linked one and had also checked spam/junk. No sign. Optus!!!

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 months ago

    No worries, ST2025!

    I just sent an email anew. Can you locate it this time? 🤔

  • ST2025's avatar
    ST2025
    Explorer | Level 4
    5 months ago

    Success - this time it arrived & I have replied, thank you.

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