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Shimaeaga's avatar
Shimaeaga
Helpful | Level 6
3 months ago

Will all my shared links be deleted if I delete my Dropbox account?

If I delete my personal Dropbox after canceled professional plan, will all shared links, viewing or editing , be deleted after 30 days?
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Shared Links
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 months ago

Thanks for reaching out to us, Shimaeaga, and thanks for the question!

If you delete your Dropbox account, all your shared links along with all your files and folders will be deleted immediately.

I hope this clarifies things, but if you have any more questions, let me know.

Cheers!

Shimaeaga's avatar
Shimaeaga
Helpful | Level 6
3 months ago

Hi hannah

Thank you for the quick reply.
I was told that my files and shared links are deleted immediately after I delete my account.
However, the links are still active right now. Is this because of a time lag, or a 30-day recovery period?
Also, will shared links with editing permissions (and no other members) definitely be deleted after that period?

 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 months ago

    Thanks for the update, Shimaeaga!

    Hmm, in that case, it's possible that the account is not deleted.

    Can you open a different browser or a private browsing window and try to sign in (not sign up or create an account) to see if you get an error message?

    • Shimaeaga's avatar
      Shimaeaga
      Helpful | Level 6
      3 months ago

      Thanks for your reply. I did what you suggested:  
      When I try to sign in with the deleted account in another browser/incognito mode, I don’t get an error, but I’m taken to the sign-up page — so the account is definitely deleted.  

      However, when I open a shared link (with edit permissions) while not logged in, the folder contents are still visible.  
      When I log in with a different account, it shows “request access,” which makes sense.  

      So why is the content still visible if the account is deleted?  
      Is this due to the 30-day retention period?  
      And can I be sure that all such links will be fully disabled after that period?

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 months ago

        Thanks for keeping me updated!

        The 30-day recovery window has to do with file deletions and file recovery while the account owning the files is still active.

        And just to confirm, are you able to access and edit the files through the "can edit" link while not logged in to any Dropbox account?

        That shouldn't be possible, as you would need to be signed in to a Dropbox account to access and edit files through a "can edit" link.

        Is it possible that the link points to a shared folder? Meaning, a folder that has other members apart from you?

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