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Forum Discussion
Will all my shared links be deleted if I delete my Dropbox account?
If I delete my personal Dropbox after canceled professional plan, will all shared links, viewing or editing , be deleted after 30 days?
Hannah
Dropbox Community Moderator
Dropbox Community ModeratorThanks for keeping me updated!
The 30-day recovery window has to do with file deletions and file recovery while the account owning the files is still active.
And just to confirm, are you able to access and edit the files through the "can edit" link while not logged in to any Dropbox account?
That shouldn't be possible, as you would need to be signed in to a Dropbox account to access and edit files through a "can edit" link.
Is it possible that the link points to a shared folder? Meaning, a folder that has other members apart from you?
Thank you for your reply.
It seems there might be a misunderstanding.
The link was created for editing, but when accessed without being logged in to Dropbox, it's behaving like a view-only link. I can access the files from a web browser (view and download), but I can't edit them. I also confirmed that even when logged in to Dropbox, I cannot edit or join the folder.
The link points to a shared folder where I was the only member.
Given this situation, will the link and the files definitely be deleted after the 30-day period? My concern is that they might remain on the server indefinitely since there are no other members to take ownership.
I have already contacted support, but I wanted to understand if this is how Dropbox's default functionality works—that files are indeed deleted in this specific scenario.
- Walter
Hey Shimaeaga - thanks for the additional information. Since you're already in touch with our support team about this, can you please share your ticket ID with us so that we can look it up in our system?
Sure, my support ticket ID is #25484894.
I realize I’ve already contacted support directly, but I was so anxious that I also asked here in the community to better understand how this works. I’m truly sorry if that causes any duplication.
This issue has been very stressful for me. I can hardly sleep and it’s affecting my health. Since the data involved is very precious to me, I sincerely hope the shared link (or the data itself) can be deleted as soon as possible to give me peace of mind.
Thank you very much for your patience, understanding, and continued support.
- Hannah
Thanks for your update once again, Shimaeaga, I completely understand how stressful this can be.
Since your ticket is with our specialists, I would suggest just keeping an eye on the email chain for any updates from the team.
I've passed your comments along to them as well and raised the priority of your ticket and hopefully they'll get back to you with answers the soonest possible.
