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Forum Discussion
Will all my shared links be deleted if I delete my Dropbox account?
If I delete my personal Dropbox after canceled professional plan, will all shared links, viewing or editing , be deleted after 30 days?
Walter
Dropbox Community Moderator
Dropbox Community ModeratorHey Shimaeaga - thanks for the additional information. Since you're already in touch with our support team about this, can you please share your ticket ID with us so that we can look it up in our system?
Sure, my support ticket ID is #25484894.
I realize I’ve already contacted support directly, but I was so anxious that I also asked here in the community to better understand how this works. I’m truly sorry if that causes any duplication.
This issue has been very stressful for me. I can hardly sleep and it’s affecting my health. Since the data involved is very precious to me, I sincerely hope the shared link (or the data itself) can be deleted as soon as possible to give me peace of mind.
Thank you very much for your patience, understanding, and continued support.
- Hannah
Thanks for your update once again, Shimaeaga, I completely understand how stressful this can be.
Since your ticket is with our specialists, I would suggest just keeping an eye on the email chain for any updates from the team.
I've passed your comments along to them as well and raised the priority of your ticket and hopefully they'll get back to you with answers the soonest possible.
Thank you so much for your understanding and for raising the priority of my ticket.
I really appreciate your support during this stressful situation, and I’ll keep an eye on the email chain for updates.
I received a follow-up email from Dropbox Support, and thanks to both your guidance here and the support team’s help, my concern has finally been resolved.
I truly appreciate the warm support you provided along the way.When I first raised this issue, I posted in the Japanese Community. At that time, the moderator’s reply was that the data would remain forever by design.
I sincerely hope that, in the future, all communities across languages can provide the same accurate information that you have shared here.Thank you again for your kindness and support!
- Hannah
Thank you so much for your kind words, Shimaeaga!
I'm very glad your issue was resolved and I did pass your feedback to our team as well, regarding the info provided across our supported languages.
If you need anything else, don't hesitate to reach out again.
Have a great weekend! :)
