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stlouey's avatar
stlouey
Explorer | Level 4
5 years ago

Windows 10 Protected Folder Access

Hi, i have dropbox installed and have noticed i have recently started seeing Windows 10 Protected Folder Access Blocked alerts for Dropbox.exe tryign to access the Music and Documnets folders in my profile even though i have not setup these fodlers for synicng and do not have the Backups feature enabled? Could someone advise why dropbox is trying to access these folders and how to stop? Thanks

desktop
Error Messages
sync
windows

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  • Aidski's avatar
    Aidski
    Explorer | Level 4
    5 years ago

    From my side, I did.

     

    I think this happened a while ago when there was a windows update but I could not say which one.

  • stlouey's avatar
    stlouey
    Explorer | Level 4
    5 years ago

    Hi Walter,


    As in right click the .exe installer and select "Run As Administrator"? Probably not because my user account is a member of Local Admin and you dont normally need to do this.

     

    Thanks


    Stephen

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    Thanks for clarifying that for me, Stephen.

    May I reach out via email to investigate a bit further? 
  • Aidski's avatar
    Aidski
    Explorer | Level 4
    5 years ago

    Walter,

    Please update this thread when you find something interesting.

    Thanks

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    I appreciate the nudge on this Aidski.

    If you're still having issues with this, can I contact you via email to look into this together?
  • stlouey's avatar
    stlouey
    Explorer | Level 4
    5 years ago

    Hi Walter,

     

    Yes you can reach out via as i woud like this resolved as soon as possible please.

     

  • stlouey's avatar
    stlouey
    Explorer | Level 4
    5 years ago

    Hi Walter,

     

    Just advising that i can see a ticket ending in 49 in my account but there is no option to do anything with it. The support pages say that i should be able to click on it and post a reply but if i click it the screen goes back to the minimized ticket history with the view option?

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    Have you tried replying through your email directly instead stlouey?

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