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lesleydd's avatar
lesleydd
Helpful | Level 6
4 years ago
Solved

Windows not syncing with ereader, phone, or tablet

I have Dropbox on my Windows PC, Android phone, Android tablet, and my Kobo ereader has Dropbox built in. They have all worked together to sync all this year with no problems. Today (11/3) I added 6 ...
desktop
Dropbox Plus
Mobile
sync
  • lesleydd's avatar
    lesleydd
    4 years ago

    It's fixed. I turned on my PC and saw a notification that there were a bunch of Windows updates needed to be downloaded and installed. After that was done, Dropbox was all updated.  I see all Dropbox files everywhere now.  Problem instantly vanished. If this issue happens again, I'll know one item to check. Thanks to all who tried to help! 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey lesleydd, just wanted to check in with you, and ask if the app is still uploading these files, or if it's now showing as 'up to date'?

lesleydd's avatar
lesleydd
Helpful | Level 6
4 years ago

As of 11/7 before 11am, the Dropbox system tray says

 

Uploading six files (the same 6 files as before)

Downloading Thirteen files (I added 13 epubs via my Android tablet between yesterday and today - visible on my other linked devices already)

 

None of the six epubs I loaded to Dropbox in Windows a few days ago are visible on any of my other linked devices. 

 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hey lesleydd, sorry to jump in here.

     

    If you click on that small Dropbox icon in your system tray, then on your initials/profile pic and then on "view sync issues", do you see anything related to those files?

    • lesleydd's avatar
      lesleydd
      Helpful | Level 6
      4 years ago

      It says. PERSONAL no issues

       

      It's still trying to sync all these recently added epubs. No change there.  Windows still hasn't synced those 6 epubs. It shows one epub I added via my tablet on 11/4 and two I added on 11/5.  

       

      I added a bunch via my tablet on 11/7 and they aren't in Windows either.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        4 years ago

        Thanks for the update, Lesley.

         

        Do the files possibly contain any of these incompatible characters in their names?

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