Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

lesleydd's avatar
lesleydd
Helpful | Level 6
4 years ago
Solved

Windows not syncing with ereader, phone, or tablet

I have Dropbox on my Windows PC, Android phone, Android tablet, and my Kobo ereader has Dropbox built in. They have all worked together to sync all this year with no problems. Today (11/3) I added 6 ...
desktop
Dropbox Plus
Mobile
sync
  • lesleydd's avatar
    lesleydd
    4 years ago

    It's fixed. I turned on my PC and saw a notification that there were a bunch of Windows updates needed to be downloaded and installed. After that was done, Dropbox was all updated.  I see all Dropbox files everywhere now.  Problem instantly vanished. If this issue happens again, I'll know one item to check. Thanks to all who tried to help! 

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey lesleydd, thanks for the clarification on this.

 

Can you maybe send us a screenshot of the desktop app's exact status as shown in your taskbar at the moment?

 

Is it still stuck at the same number of files?

lesleydd's avatar
lesleydd
Helpful | Level 6
4 years ago

It's fixed. I turned on my PC and saw a notification that there were a bunch of Windows updates needed to be downloaded and installed. After that was done, Dropbox was all updated.  I see all Dropbox files everywhere now.  Problem instantly vanished. If this issue happens again, I'll know one item to check. Thanks to all who tried to help! 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Glad to hear it's sorted now, Lesley. Thanks for keeping us in the loop too!

     

    Take care and see you around the Community! 

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!