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k6ncx's avatar
k6ncx
Explorer | Level 4
3 years ago

Wrong file in shared folder, dangerous!

 I Created a new folder and files in it, and shared the folder. When they open a file, they see the contents of ANOTHER FILE. This is true both on their laptop and phone. And yes, they are opening th...
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Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi k6ncx, let's look into this! 

 

Did you share the folder using the steps mentioned here? If you used a different way, don't hesitate to let me know. 

 

I'd also appreciate some screenshots of what they see when they open the folder, and what you see. 

 

Keep me posted!

  • k6ncx's avatar
    k6ncx
    Explorer | Level 4
    3 years ago

    I have a ticket open now - big runaround doing that - and the files contain confidentai information.

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi k6ncx, thanks for the update. As you're reached via ticket, the support agent will be able to assist further on their end.

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