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Grafiti4u's avatar
Grafiti4u
Explorer | Level 3
4 years ago
Solved

Wrong name on emails from dropbox

When I get an email when someone shares a file with me in dropbox, it says "From: Lisa via Dropbox". My name is Kristi, not sure why it says 'Lisa'

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  • Rich's avatar
    Rich
    4 years ago
    Grafiti4u wrote:

    ... that is why it is so weird they all show 'From: Lisa".

    Did you save a contact in your address book that could be causing this, and your mail client is simply finding a match for the sender's email (Dropbox) and displaying the name associated with it?

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  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    4 years ago
    Grafiti4u wrote:

    When I get an email when someone shares a file with me in dropbox, it says "From: Lisa via Dropbox". My name is Kristi, not sure why it says 'Lisa'

    Are these on emails you're receiving, or emails you're sending to other people? If you're receiving them and they say From: Lisa via Dropbox then that would mean the person sending the file to you is Lisa, or at least the name on her account is Lisa.

    • Grafiti4u's avatar
      Grafiti4u
      Explorer | Level 3
      4 years ago

      that is what I would have thought.  Normally it is from Lisa, a lady I work with.  But today I got a 'share' from someone entirely different, not in my work, and it still said 'from Lisa'.  That is why I am stumped.  Lisa and I have shared folders, so i was thinking somehow I have her name in my account somewhere?

      • Rich's avatar
        Rich
        Icon for Super User II rankSuper User II
        4 years ago
        Grafiti4u wrote:

        ... i was thinking somehow I have her name in my account somewhere?

        Not likely, but you can see (and update) the name on your account on your Account page. The name shown there is what others will see when you send files through Dropbox.

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