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pfredrickson's avatar
pfredrickson
New member | Level 2
3 years ago

'You don't have access' for a shared link

A link was shared to my business Dropbox account. When clicking the link I'm taken to a "You don't have access page", where it says I'm signed in on my personal account. Both the web browser and th...
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pfredrickson's avatar
pfredrickson
New member | Level 2
3 years ago

screenshots from: 1) support website, 2) desktop app, 3) website

 

 

 

 

 

 

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Could you try signing out of your personal account on the site, then sign into the work account, and then click the link?

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