We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Forum Discussion
suzie17
7 years agoExplorer | Level 3
Your account can't be updated to leave the shared workspace.
Your account can't be updated to leave the shared workspace. To continue syncing your Dropbox account, close the following files or folders:
suzie17
7 years agoExplorer | Level 3
Thanks Lusil for your response. I've had Dropbox installed on my iMac, Macbook and iphone for may years - i recently trialed TEAM DROPBOX for a month (Jan 3rd - Feb 4th 2019) but did not continue with the subscription - I believe this is when my problems started. I don't have any problems with Dropox syncing to my phone or Macbook. However, Dropbox seems to have stopped syncing to my iMac. The icon at the top of my computer screen has disappeared - I've downloaded Dropbox Installer again to try and get it back - it appears to download - i get as asked to sign in - i get sent an security code to my phone - then the error message appears -i've clicked "try again" - nothing happens and the error appears again - pressing "cancel" does nothing.
It looks like Dropbox is trying to install (seen screenshot 3) but then it disappears completely. I've repeated this process several times.
I still have access to my older Dropbox files on my iMac, but nothing new i create from my Macbook is syncing over. Please help!
Lusil
Dropbox Staff
6 years agoHey MandiEvilSpice, thanks for nudging us on this thread and for letting us know what did the trick for you!
If anything else comes up in the future, just give us another shout.
In the meantime, I hope you have a lovely rest of your week!
About Create, upload, and share
Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!