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Clarey5's avatar
Clarey5
Explorer | Level 3
3 years ago

‘Storage is full’ but 0 space used

Hi, I keep getting a message that my storage is full and inviting me to upgrade. And I can’t add a folder that someone is sharing with me (0.5GB). But in my settings it says that ‘available space’ ...
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Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Clarey5, thanks for the screenshots! 

 

Other than checking your Backups, as Mark pointed out, can I ask if you only see this message when you try to add the shared folder to your account?

 

If for instance, you try uploading a single file in your account, does it allow you to do so? If yes, then are you certain the folder is only 0.5GB? Is there a chance that it is more than that? 

 

Feel free to check the folder's size, and if you can send us a screenshot, that'd be amazing. 

Clarey5's avatar
Clarey5
Explorer | Level 3
3 years ago

Hi,

 

I've checked backups and don't seem to have anything there. And the person trying to share the file with me sent the attached which shows the file is less than 0.5GB. However, I was able to upload a single file.

 

Anything else I can try?

 

Cheers

Clare 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for the additional info and screenshots, Clarey5.

     

    Are you trying to add the folder through a link the owner of the folder sent you?

     

    If so, can you ask them to invite you to the folder, by following these steps instead?

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