Forum Discussion

Clarey5's avatar
Clarey5
Explorer | Level 3
3 years ago

‘Storage is full’ but 0 space used

Hi, I keep getting a message that my storage is full and inviting me to upgrade. And I can’t add a folder that someone is sharing with me (0.5GB). But in my settings it says that ‘available space’ ...
Error Messages
Share
Storage space
Clarey5's avatar
Clarey5
Explorer | Level 3
3 years ago

Hi,

 

I've checked backups and don't seem to have anything there. And the person trying to share the file with me sent the attached which shows the file is less than 0.5GB. However, I was able to upload a single file.

 

Anything else I can try?

 

Cheers

Clare 

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for the additional info and screenshots, Clarey5.

 

Are you trying to add the folder through a link the owner of the folder sent you?

 

If so, can you ask them to invite you to the folder, by following these steps instead?

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!