Forum Discussion

andiafwee's avatar
andiafwee
New member | Level 1
12 months ago

Account over storage after removing myself from other files

I used to pay for 2TB of storage due to my job working social media, but have since left that job. I was in shared folders with the owner of the company that had a ton of photos. I have removed myself from all permissions and removed all folders, however the storage amount has not changed. I checked the backups section and there is nothing there. Thank you for any help!

Storage space

1 Reply

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    12 months ago

    Hi there andiafwee - sorry to hear you're having issues with this.

    Can you please take a look at your plan page and let us know what's reported in regards to your quota?

    Thanks so much!

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!