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fernandop's avatar
fernandop
Helpful | Level 5
3 years ago

All Files Show ONLINE but computer space is not cleared.

Hello, is any one else having issue with dropbox listing all files to be "ONLINE ONLY" but computer storage is not being cleared. Huge issue on our end as the computer's capacity is 2TB and the files...
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Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi fernandop, let's jump right into this! 

 

I'd like some more clarification in regards to the device's OS, and the Dropbox version you're using there at the moment. Feel free to also let me know the app's syncing status. 

 

Also, do you have any relevant screenshots, showing that it's indeed these specific Dropbox related files that take up space on the device? If so, please attach the screenshots back to me. 

 

Keep me posted, and we'll take it from there! 

  • fernandop's avatar
    fernandop
    Helpful | Level 5
    3 years ago

    Hi Megan, 

     

    Hope all is well. 

     

    Thank you for jumping in! Here are the specs mentioned. 

     

    Device's OS: macOS Monterey 12.6.6 (21G646)

    App's Syncing Status: Downloading files 57GB (1 hour)

    Dropbox Version: v179.4.4985

    New files default: Online Only

    Dropbox Capacity: 42.3% of 6.1 TB used

     

    Other issues:

    Files that are downloading CAN'T be set to "ONLINE ONLY". 

     

    Previous issues:

    Dropbox had an icon with an X on it. 

     

    Please let me know if we need any other info. 

    Thanks, 

    Fernando 

     

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi fernandop, thanks for all the info! 

       

      It sounds like you have your new files to sync as online-only. What about the actual files in your Dropbox folder? 

       

      What type of icons do they have, and how are they set to sync? Are they available offline, or online only? 

       

      Feel free to send me a few screenshots of your Mac's Disk Utility app, in order to have a look at the files taking up space there. 

      • fernandop's avatar
        fernandop
        Helpful | Level 5
        3 years ago

        Hi Megan, here are the answers to the questions:

         

        It sounds like you have your new files to sync as online-only. What about the actual files in your Dropbox folder? 

        Everything seems to be online (grey cloud). There is a couple of items that have green check mark but they are less than than  a few GBs (Less than 10). 

         

        What type of icons do they have, and how are they set to sync? Are they available offline, or online only? 

        Grey clouds like the screenshots attached. Everything is online only. 

         

        Feel free to send me a few screenshots of your Mac's Disk Utility app, in order to have a look at the files taking up space there. 

        Yeah take a look at the screenshots. Entire computer should be online only.

         

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