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Forum Discussion

KSCPA301's avatar
KSCPA301
Explorer | Level 3
3 months ago

All of my files/folders are online-only, but they still take up space from my hard drive.

Device MacBook Operating System/Browser (if using the web) Sequoia 15.6.2 Dropbox App Version (if using the app) Unknown Dropbox Plan Unknown Question or Issue All folders an...
desktop
Storage space
sync
KSCPA301's avatar
KSCPA301
Explorer | Level 3
3 months ago

Yes, Dropbox continues to fill my mackbook storage, despite all files marked as on-line only.  I have deleted over half of them, and it continues to download more.  I never had an issue with for the past decade until the latest dropbox update.  Despite numerous sessions with dropbox tech support, no one is able to stop this.  The only suggestion has been to delete all files and start again going forward.  Clearly not an acceptable solution.  Especially since files on my macbook won't sync online, and they would be deleted forever.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 months ago

    Hey KSCPA301, let me jump in here! 

    My goal here is to gather as much info as possible in order to then help you.

    Can you check Nancy's reply here, and share the necessary info with us? That'll give me an insight in order to troubleshoot further, and hopefully locate the issue that could be causing this. 

    You can always check for the app's current syncing status and version by hovering your mouse over the little Dropbox icon in your menu bar, next to your WiFi. 

    One last thing: is your Dropbox folder located in ~/Library/CloudStorage?

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