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lmalma's avatar
lmalma
Helpful | Level 6
3 years ago
Solved

Confused about what's taking up space in my 2 GB account

My Dropbox folder on my hard drive contains 1948 items totalling 266.9 MB.
Why does Dropbox say I have 98.4% of 2.0 GB used?
On the Dropbox website I can see a (Symlink Backup Copy) for eack of the folders inside my on-disk Dropbox folder.
Even with those backup copies, shouldn't the total come to 266.9 MB + 266.9 MB = 533.8 MB.
So why am I butting up against 2.0 GB? I'm confused as to what's taking up this space, and how to free it.
Any explanations or advice would be much appreciated.
Thanks!

  • Thanks again for your additional advice. That pointed me in the right direction.

     

    I didn't have any selective un/sync files, but I decided to look inside the folders on the Dropbox website that were marked (Symlink Backup Copy). I don't have these on disk here. To my surprise, these were not just straight copies of my usual regular in-use folders/files, but had additional files and folders inside that I must have symlinked before that support ended in 2019. One of those (Symlink Backup Copy) folders was 1 GB itself. So I deleted, then permanently deleted, those (Symlink Backup Copy) folders after downloading them as ZIPs to be safe. So, thanks to your suggestion, my account now shows as 241.77 MB (or 11.8%) of 2 Gb used.

     

    One final point, though, the pop-up confirm window that shows with the Permanently Delete button says something to the effect that permanently deleting files does not free up space. But it actually did in my case. (?)

     

    So, if anyone else has diminishing space issues that they don't understand and if they were using Dropbox prior to 2019, check on the website for dormant (Symlink Backup Copy) folders that might be filled with some old unneeded content.

    And with this I'll consider my issue resolved. Thanks again Rich and Walter!

11 Replies

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  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Happy to see that you were able to fix this, magnator!

     

    If you need anything else, please let us know.

     

    Have a great weekend!

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