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Forum Discussion

ruka's avatar
ruka
Helpful | Level 5
3 years ago
Solved

Data can no longer be synced to due to being overquota

I am Japanese I'm using translation, so I'm sorry if there are incorrect expressions. I would be happy if you could forgive me. Please help me as I am in great trouble   Exceeded data capacity...
Quota
Storage space
sync
  • Jay's avatar
    Jay
    3 years ago

    Could you attach a screenshot showing the error you're getting when clicking Manage Backups?

     

    What happens if you delete the backup from this page?

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

You can check if it's enabled, and then disable it, using these steps.

ruka's avatar
ruka
Helpful | Level 5
3 years ago

thank you for your support

I was able to get to the basic settings tab, but no matter where I look, there is
Backup tab not found

Instead
There was a notation that automatically backs up in the nine dots on the upper left of the homepage.

from the information received
Click the Backup tab.
Click Manage Backups.

This item cannot be found.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Could you attach a screenshot showing the error you're getting when clicking Manage Backups?

     

    What happens if you delete the backup from this page?

    • ruka's avatar
      ruka
      Helpful | Level 5
      3 years ago

      Thank you for your kind attention.

      Notated
      From this page you can go to management,
      I opened it
      Before I knew it (unintentionally), I found out that I had registered something from my smartphone device.
      When I deleted this backup, there was free space and everything was resolved.


      Jay, I wish you all the best in your future endeavors.

      Thank you, from the bottom of my heart.
      ruka

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        I'm glad to have helped out! If you need any further assistance in the future, please let me know.

         

        Enjoy your weekend!

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