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Deleted files but shared files are still there
I was notified two days ago that my storage space was full in my Basic account, so I copied some files to a memory stick and then deleted them from my Dropbox; however, my storage is still showing as...
First I unshared them, then I removed them by transferring them to a memory stick. Once I removed my access from them, the storage automatically updated and showed me that the storage was now being taken up by a regular file and not a shared one.
This was the last thing I could do, so I found myself with no alternative but to upgrade my account and increase the storage that way. The lodge is paying for it, anyway; I was just trying to save them some $$$.
Thanks for the help!
I checked my Shared Folders, and there aren't any folders or files there that have been shared with my account. Take into consideration that this account was already established by the previous Secretary, who I replaced in January, so I'm not sure what he may have done with the account. And he's not the most helpful person in the world, either, as all questions I've asked to him have gone unanswered. (He's pissed that I'm the Secretary now.)
Megan
Dropbox Community Moderator
Dropbox Community ModeratorHi Dentsville Masonic Lodge, could you send me a screenshot of these shared folders when you visit your Home page, with the size of each folder calculated and shown there?
You can calculate them using the info provided here.
I'd also love one more screenshot of your plan page, and the info it shows. Thank you!
- Megan
Hi Dentsville Masonic Lodge, thank you so much for the screenshots!
I can see that one of these shared folders takes up 3GB of space. I can also see from the All files page on the side, that this folder is still visible in the account.
Have you tried to remove it using the steps I mentioned above in this thread? Did you have any problems when trying to do so?
