Forum Discussion

monte1's avatar
monte1
New member | Level 2
2 years ago
Solved

Deleted many files, but Dropbox will not acknowledge extra space, still says my account is full

This feels like a deliberate, malicious attempt to force me to upgrade by refusing to recognize that files have been deleted and space has been opened up. There is no avenue to reach out to dropbox s...
Delete
Dropbox Basic
Storage space
  • Mark's avatar
    Mark
    2 years ago

    Deleted files do not use space. 

     

    EVERYTHING at www.dropbox.com/home and www.dropbox.com/backups however does. So if you have files remember those are eating quota - including shared ones. 

Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 years ago
monte1 wrote:

Has anyone discovered a way to make DropBox recognize that you have deleted files and opened up space?

It can sometimes take a bit for the system to update your usage. Have you also checked your Backups page to make sure nothing is taking up space there.

Anna456's avatar
Anna456
Helpful | Level 5
2 years ago

I have the same problem, over more than one year, that deleted files still take up space. The names files on my account take up 1 GB of space, but I cannot find a way to 'see' the freed 1 GB out of 2 GB of my account. Dropbox needs to make this clear, so that I can use the full storage available to me. Is there a solution?

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago

    Deleted files do not use space. 

     

    EVERYTHING at www.dropbox.com/home and www.dropbox.com/backups however does. So if you have files remember those are eating quota - including shared ones. 

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