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dylanroscover's avatar
dylanroscover
Helpful | Level 5
2 years ago

Desktop app shows I'm over quota, but I'm not

Hello, I've been tidying up my Dropbox account as I was over quota. I cleared out enough to meet my quota, as the web app confirms upon refresh:   However my desktop apps (I have multiple) al...
desktop
Error Messages
Storage space
dylanroscover's avatar
dylanroscover
Helpful | Level 5
2 years ago

Hi Megan!

 

Is what I'm experiencing expected behavior from the Desktop app? I.e. a user must sign out and sign back in whenever they go over their quota increase? This is happening for me on all 3 of my Desktop apps right now, not just one.

 

I have 20TB of files. Signing out and signing back in is non-viable, I need to sync files for clients right now. I don't have time to wait for weeks to re-sync. I also cannot restart any of these devices, I am doing multi-day file transfers as a result of this new Dropbox quota requirement.

 

If the web app knows my storage usage, then surely the Desktop app has the same information on hand, no?

Regarding syncing: even if I pause syncing, the status is still, "over quota."

dylanroscover's avatar
dylanroscover
Helpful | Level 5
2 years ago

I tried on the third machine logging out and logging back in and it still shows as "Using 22.9TB of 20TB of storage".

  • dylanroscover's avatar
    dylanroscover
    Helpful | Level 5
    2 years ago

    Ok I called the phone support team. The metric in the desktop app on the account icon above is per-user, not per-team. So I was referencing the incorrect metric.

    For anyone else who runs into this issue and is on a Dropbox Team plan, be sure to go to Admin Console > Insights to view your team's total usage.

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi dylanroscover, thanks for the update! 

       

      If you need anything else, don't hesitate to give us a shout. 

       

      Have a lovely weekend ahead,enjoy!

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