Need to see if your shared folder is taking up space on your dropbox 👨💻? Find out how to check here.
Forum Discussion
Solved
Dropbox data space on Android
Hi everybody,
Dropbox app is actually taking 3gb on my phone (Samsung S7).
In dropbox online guide they suggest to free space deleting cache memory, but on my phone dropbox cache memory is only 32 mb at the moment, the apk is 160mb (more or less) while the 3 gb is dropbox user data!
I suppose if I delete all user data from Samsung Maintenance software I will lose also my dropbox account settings and in the worst chance also the data i loaded from the phone and now availables for other users.
If I delete single files from dropbox app, they are no more available on the account so... The question is:
How to free space on the phone deleting the files only on the local phone memory and not from the cloud? (please don't answer to delete cache memory :D)
Dropbox app is actually taking 3gb on my phone (Samsung S7).
In dropbox online guide they suggest to free space deleting cache memory, but on my phone dropbox cache memory is only 32 mb at the moment, the apk is 160mb (more or less) while the 3 gb is dropbox user data!
I suppose if I delete all user data from Samsung Maintenance software I will lose also my dropbox account settings and in the worst chance also the data i loaded from the phone and now availables for other users.
If I delete single files from dropbox app, they are no more available on the account so... The question is:
How to free space on the phone deleting the files only on the local phone memory and not from the cloud? (please don't answer to delete cache memory :D)
25 Replies
Replies have been turned off for this discussion
- So to clarify because this thread has fallen into confusion but has all the needed answers in it. I just used this thread to fix my problem which is the same problem others have had. Some of the confusion stems from the repeated requests to just uninstall /reinstall the app at the beginning of the thread
Summary:
1. In the settings *of the Dropbox app* on your phone, there is a "Clear Cache" button. Pressing that, within a minute or two, will clear out the huge amount of storage that the app uses.
2. This is different than the clear cache option in Android settings which will do nothing useful.
3. Why this is extra confusing is that "Clear Cache" in Android settings shows a small number and the data shows a big number. The big number in the android settings will drop to 0 if you "clear cache" in the setting of the Dropbox app itself. Thanks for the reply. However, I have tried the clear cache option in the App and it makes no difference. Data is still many gb. There is a clear data option under android > setting > apps > dropbox (which shows data use as many gb) and also a clear cache option. The clear cache option does nothing. What will the "clear data" option do? It the only option to reinstall until they fix this school-boy bug? (probably being unfair to school boys, actually)
YES, REALLY!? Let's find a better solution than re-installing the app.
- Hi will someone can please help me? My phone is full when I check what can I delete to release place I saw that Dropbox size on my phone is about 35 GB. If I will delete Dropbox from my phone, will it delete the files and pictures as well? How can I know that that it will save everything as it’s was on my computer? Thank you all (from me, someone who know nothing about technology 🙃)
- Daphne
Dropbox Community Moderator
Hey there Sharir, thanks for reaching out to us here!
If you haven't already, please check out the info in this thread, to see if Lusil's suggestions help with this.
Let me know how it goes!
